Parking & Transit Customer Experience Specialist

University of Nebraska – Lincoln; Lincoln (NE); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Vacation benefits

Medical insurance

No-cost life insurance

Employee Assistance Program

Parental leave

Retirement plans

Tuition assistance

Employee discounts

Professional development

Job summary

The University of Nebraska-Lincoln is seeking a Customer Service Representative in Lincoln, NE, to be the first point of contact for customers, handle parking permits, bus passes, and payments, and support daily operations. This full-time role requires strong customer service skills, data integrity, and the ability to work with various departments.

Open to weekend/evening hours on occasion, with benefits including paid time off, health insurance, and tuition assistance.

Qualifications

• High school or equivalent experience.
• 1+ years of customer service experience with direct customer contact.
• 1+ years of experience processing financial transactions.
• Strong customer service, interpersonal, and communication skills.
• Ability to de-escalate difficult customer interactions.
• Excellent organizational skills and attention to detail.
• Proficient with computers and filing systems; ability to learn new technology.
• Knowledge of financial transaction processes.
• Strong problem-solving abilities and adaptability to change.

Responsibilities

• Serve as the first point of contact for customers by phone and in person.
• Coordinate and process parking permit sales, bus passes, payroll deductions, billing, and payments.
• Resolve routine customer concerns and document concerns; escalate when needed.
• Prepare the office for daily operations and maintain a clean reception area.
• Perform data entry, records research, verification, and filing of customer data.
• Manage change funds according to procedures.
• Provide citation and impoundment support with explanations of processes.
• Attend Parking Advisory Committee meetings to record minutes and maintain records.
• Process departmental mail and communications.

Skills

Customer service

Interpersonal skills

Communication

De-escalation

Organizational skills

Attention to detail

Computers

Filing systems

Financial transactions

Problem-solving

Adaptability

Independent work

Education

Associate degree

Tools

MS Office

Databases

Job description

The University of Nebraska-Lincoln is seeking a Customer Service Representative in Lincoln, NE, to be the first point of contact for customers, handle parking permits, bus passes, and payments, and support daily operations. This full-time role requires strong customer service skills, data integrity, and the ability to work with various departments.

Open to weekend/evening hours on occasion, with benefits including paid time off, health insurance, and tuition assistance.