Parking Ambassador

The Chronicle Of Higher Education, Inc.; Omaha (NE); On-site; USD 30,000 - 40,000; Full time

Job summary

The Chronicle Of Higher Education, Inc. is seeking a Parking Ambassador in Omaha, Nebraska. This public-facing role involves greeting visitors and providing essential parking information during events.

The ideal candidate must have a high school education, customer service experience, and the ability to operate parking equipment. This position is crucial for ensuring a smooth parking experience for guests.

Qualifications

• 1 year of experience in customer service.
• 1 year of experience with databases and computer programs.
• Valid driver’s license.

Responsibilities

• Operate parking booth equipment and mechanical gate controls.
• Greet guests and provide information regarding parking rules.
• Direct guests to alternative parking in overflow situations.
• Collaborate with Parking and Transit Manager.
• Assist visitors with general information about parking.

Skills

Customer service

Database management

Education

High School Education or equivalent

Job description

Parking Ambassador

This position in Parking and Transit Services is a public‑facing contact for customer service and is the first point of contact for many visitors, event guests, and visiting dignitaries from both the internal university system and the external community coming to campus needing parking for events and activities.

Job Duties

• Operate parking booth equipment, including computer equipment, databases, software, mechanical gate controls, communication equipment, and informational signage.
• Greet guests and visitors, providing relevant information regarding parking rules and regulations, campus geography, and event locations.
• Direct guests and visitors to alternative parking in overflow situations and provide temporary permits via kiosk codes as needed.
• Collaborate with Parking and Transit Manager to determine overflow solutions and maximize lot availability.
• Assist visitors by providing general information regarding parking, campus locations, parking rules, and regulations; communicate changes and resolve discrepancies as needed.
• Monitor lot volume to determine overflow needs and activation.
• Communicate with the Field Supervisor, Parking and Transit Manager, and other university departments to provide consistent, professional, and efficient parking service.
• Operate Parking Services vehicle as needed and assist management on additional duties as assigned.

Required Qualifications

• High School Education or equivalent.
• One year of experience in customer service.
• One year of experience with databases, computer programs, and devices.
• Valid driver’s license.

Preferred Qualifications

• Two years of experience in customer service.
• Two years of experience with databases, computer programs, devices, and parking.

EEO Statement

The University of Nebraska at Omaha is an Equal Opportunity Employer, committed to preventing and eliminating discrimination against employees and prospective employees based on race, color, ethnicity, national origin, sex, pregnancy, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, marital status, and/or political affiliation. The University has implemented employment programs to recruit, employ, and promote qualified individuals based solely on their knowledge, skills, abilities, and talents.