Hotel Guest Service Rep

Kinseth Hospitality; Champaign (IL); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Health, Dental, Vision benefits

DailyPay

401k plan

Paid Training

Paid PTO

Referral program

Discounts at all Kinseth Hotel Corporation hotels and restaurants

Job summary

A hospitality management company based in Champaign, Illinois, is looking for a front desk representative to provide excellent customer service. The role includes greeting guests, managing registrations, handling inquiries, and ensuring safety and cleanliness within the hotel environment. Strong communication and problem-solving skills are essential. The company offers benefits like health care, paid training, and discounts at hotels and restaurants.

Qualifications

• Ability to effectively interact with guests in a friendly manner.
• Knowledge of hotel services, registration processes, and local attractions.
• Strong organizational skills for handling multiple tasks and reservations.

Responsibilities

• Greet and register guests warmly.
• Ensure guest safety and follow security procedures.
• Handle guest inquiries and requests effectively.
• Check out guests accurately and manage payment processes.
• Maintain cleanliness of the hotel lobby and front desk.

Skills

Customer service

Communication

Problem solving

Job description

What we offer:

• Health, Dental, Vision and other benefits available after 60 days
• DailyPay
• 401k
• Paid Training
• Paid PTO
• Referral program
• Discounts at all Kinseth Hotel Corporation hotels and restaurants

SUMMARY

Provides customer service to guests of hotel by performing the following duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Greets, registers, suggestively sells hotel rooms, issues room keys, assigns rooms to guests and sets wake up calls in a efficient, warm and friendly manner.
• Ensures guest safety by following established security procedures including fire/tornado procedures, key security and guest privacy.
• Date stamps, sorts, and racks incoming mail, faxes and messages.
• Records and communicates hotel guest special requests and problems to appropriate department and ensures they are addressed in a timely and acceptable manner.
• Answers inquiries pertaining to hotel services; registration of guests; and local attractions and provides travel directions.
• Accurately checks out guests and communicates departures with housekeeping staff.
• Accurately computes bill, collects payment, makes change for guests and makes deposits according to KHC cash handling procedures.
• Makes, confirms and cancels reservations via telephone, computer and in writing.
• Answers and routes internal and external phone calls in an articulate, friendly manner using prescribed procedures.
• Posts charges such as room, food, liquor, or telephone, to ledger.
• Deposits guests' valuables in hotel safe or safe deposit box.
• Maintains the shift-to-shift log accurately to ensure proper communication between shifts is maintained.
• Maintains the cleanliness and organization of the hotel lobby and front desk area.

KHC POLICIES

Responsible for following all KHC policies and procedures as set forth in the KHC handbook, KHC Front Desk Procedure Manual and property specific guidelines/standards. These policies include dress code, safety and performance standards. Employees must also maintain a professional image and report to work as scheduled.

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; and talk or hear. The employee frequently is required to walk and reach with hands and arms. The employee is occasionally required to sit; climb or balance; stoop, kneel, crouch, or crawl; or smell. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.