Front Desk Representative (Full-Time/Part-Time)

AC Doral LLC; Florida; On-site; USD 21,000 - 30,000; Full time

Job summary

AC Doral LLC is seeking a front desk associate to greet guests, handle check-ins and check-outs, process payments, and maintain accurate guest accounts. The role requires coordinating service with multiple hotel departments, managing reservations, and upselling for revenue growth.

Responsibilities include accurate posting of charges, maintaining brand standards, and providing courteous, efficient service in a on-site hotel environment.

Qualifications

• Greets guests and provides courteous service.
• Registers guests and processes payments per brand standards.
• Posts charges and handles check-out procedures accurately.
• Reviews accounts and secures payment; reconciles discrepancies.
• Coordinates guest services with other departments.
• Handles reservations, changes, and cancellations promptly.
• Maintains upsell opportunities to maximize revenue.
• Manages cash drawer and maintains records per guidelines.
• Operates PBX for calls while protecting privacy.

Responsibilities

• Welcome guests warmly and follow brand standards.
• Register guests efficiently and secure payment methods.
• Post transactions and verify guest balances.
• Review arrivals, requests and special accommodations.
• Process reports and manage housekeeping communications.
• Monitor sundry shop and ensure item integrity.
• Handle guest requests courteously and promptly.
• Coordinate service delivery with hotel departments.
• Process reservations and cancellations in a timely manner.
• Prepare guest amenities and ensure timely delivery.
• Assist with late check-out and extensions as needed.
• Complete check-out procedures accurately at departure.
• Promote room revenue through upsell where appropriate.
• Store luggage securely and provide information on local programs.

Skills

Guest service

Check-in/check-out

Attention to detail

Cash handling

Phone etiquette

upsell skills

Tools

PMS system

PBX/phone system

Job description

Ensures guest satisfaction by providing courteous and efficient service; responsible for the accurate registration, posting of charges, and check-out of guests; adheres to specific Brand Standards as required.

Schedule

Morning and afternoon shifts (mainly 7:00AM – 3:00PM)

• Greets guests with genuine and warm spirit of hospitality
• Registers (Check-in) guests in an efficient manner, following Brand standards, securing proper method of payment
• Posts transactions to guest and master accounts
• Reviews guest account balance, ensuring that payment is secured
• Reconciles discrepancies between Property Management System (PMS), Housekeeping reports
• Reviews arrivals and blocks special requests
• Processes required reports, including down time, high balance, etc.
• Monitors and restocks sundry shop, ensuring consumed items are paid for; Follows established procedure for removal of expired items.
• Handles guest requests and concerns in a courteous and efficient manner
• Coordinates the delivery of guest services by other hotel departments and outside businesses
• Processes all incoming and outgoing reservation and cancellation requests in a timely and efficient manner
• Prepares guest amenities, and ensures delivery in a timely manner
• Handles in-house guest reservation requests such as extension, late check-out, and rebooking
• Handles check-out procedures swiftly and accurately and assists guests on departure.
• Maximize room revenue and occupancy levels through suggestive selling for upsell potential and walk in guests
• Stores guest luggage
• Presents to guests accurate information regarding marketing programs applicable to the hotel, local area, and all hotel functions and outlets
• Handles departmental cash drawer, accounting of money, credit card receipts, guest accounts, and other forms of credit and cash handling guidelines
• Maintains information and communication sources such as, log book, franchise directories, checklists, and electronic communication
• Operates Private Branch Exchange (PBX switchboard) equipment to handle incoming calls, outgoing calls, wake up calls, do-not-disturbs and the paging of guests, all while maintaining guest and staff privacy and security. Additional duties may be added at any time at the discretion of management.