Market Retail Leader

Dacotah Banks Inc.; Northern (KY); Hybrid; USD 85,000 - 115,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Health Savings Account

Life Insurance

Paid Vacation and Sick Time

Retirement Plan Options

Additional Perks and Benefits

Job summary

Dacotah Bank in Kentucky's northern market seeks a Market Retail Leader to motivate, coach, and support a team of Personal Bankers and Customer Service Representatives in outlying locations, delivering outstanding customer service and performance.

You will develop staff, advance customer relationships, cross-sell bank products, and participate in community activities. Strong leadership and banking knowledge are essential.

Qualifications

• Bachelor’s degree and/or 5+ years in a sales management role.
• Experience leading high-performance sales teams and multi-location oversight.
• Strong financial acumen and knowledge of banking products/regulations.
• Proven ability to recruit, train, and develop staff.
• Excellent verbal and written communication skills.
• Commitment to ethics and professional behavior.

Responsibilities

• Coach, train, and develop Personal Bankers and Customer Service Representatives.
• Lead customer experience initiatives and cross-sell banking products.
• Promote positive work environment and talent retention.
• Coordinate community engagement and local networks.
• Oversee multiple bank locations and performance reviews.
• Manage market team and drive results.

Skills

Sales management

Team leadership

Business development

Banking knowledge

Communication

Interpersonal skills

Organizational skills

Change leadership

Education

Bachelor’s degree

5+ years sales management

Tools

CRM software

Job description

Job Summary
As a Market Retail Leader, you will motivate, coach, and support the vision of providing outstanding customer service and performance by leading a team of Personal Bankers and Customer Service Representatives in outlying bank locations. You will be providing and performing the items below as a core part of your daily accountabilities:

Market Retail Leader will coach, train, and develop Personal Bankers and Customer Service Representatives to holistically understand our customer’s financial needs and provide value through relevant delivery channels.

Promote and ensure a positive work environment for employees within the market. Attract, develop, and retain talent.

Maintain excellent customer relations and effectively cross-sell other bank products and services. Also recognize opportunity to refer Insurance and Trust products and services through advisory and needs identification, ensuring positive and profitable relationships exist between the bank and its customers.

Along with daily responsibilities, Dacotah Bank employees are highly encouraged to participate and support the numerous community involvement opportunities the bank provides throughout the year.

Essential Functions
Employees must be able to perform the essential functions of this position satisfactorily or make a request for reasonable accommodations as needed.

• Customer Experience: Ability to extract and anticipate unmet customer needs through techniques that result in a holistic understanding of financial health of customer. Completing required follow up regimens ensuring customer satisfaction with products provided and follow up to products suggested. Completing required follow up regimens ensuring customer satisfaction with products provided and follow up to products suggested. Participating in Customer Relationship reviews with your supervisor for coaching opportunities and or accolades on performance.
• Concierge: Implementing and holding team accountable for customer facing programs to inspire engagement. Coach, develop, and support to drive results.
• Demonstrate excellent written and verbal communication in one-on-one settings as well as large group presentations.
• Facilitate community engagement and education within the markets.
• Community Involvement: Participate in a variety of Community Service opportunities while encouraging staff participation.
• Personal Competency Development: Remain educated on bank products and services, as well as new developments and trends in the retail banking market; identify potential new customer opportunities.
• Management of retail team(s).

Education & Experience

• Bachelor’s degree and/or 5+ years of related experience in a sales management role, working with high performance sales teams
• Experience with sales and new business development in conjunction with meeting/exceeding individual and team goals
• Experience managing multiple bank locations
• Strong financial acumen, including knowledge of banking industry, products, and regulatory understanding; complying with policies and procedures. Experience leading or participating in events and activities for local networks or professional organizations.
• A commitment to professional and ethical behavior
• Advanced interpersonal skills
• Ability and experience in navigating changeAbility to lead, coach, motivate, and develop staff
• Excellent verbal and written communication; communication proficiency
• Patience and understanding
• Detail-orientated; thorough
• Ability to handle high-stress situations
• Self-Motivated
• People Management Skills
• Highly organized

We offer the opportunity for career growth and development in a professional and pleasant working environment. We offer a competitive salary and exceptional benefits package including:

• Health Insurance-Dacotah Bank pays 100% of the premium, family and individual coverage
• Dental Insurance-Dacotah Bank pays 100% of the premium, family and individual coverage
• Health Savings Account
• Life Insurance for the employee and family
• Paid Vacation and Sick Time
• Retirement Plan Options
• Additional Perks and Benefits

Qualifications

Education

Preferred

Bachelors or better in Business Management or related field.

Experience

Preferred

5 years: Sales or retail management experience

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.