Customer Service Representative

ShipArdent; Lehi (UT); On-site; USD 40,000 - 45,000; Full time

Benefits offered by this job

Competitive salary

In-house training

Health insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid time off

Career growth opportunities

Job summary

Ardent Logistics is hiring a Customer Service Representative in Lehi, UT, to support our fast-paced transportation operations and keep freight moving smoothly.

You will track and trace shipments, document updates and exceptions, and communicate with customers, carriers, and internal teams to deliver a seamless experience.

This full-time, in-person role offers a competitive salary, in-house training, health benefits, a 401(k), paid time off, and opportunities for career growth.

Qualifications

• Strong problem-solving and decision-making skills.
• Reliable, detail-oriented, and highly organized.
• Ability to work independently in a fast-paced environment.
• Clear, professional written and verbal communication skills.
• Proactive mindset with a strong sense of ownership and accountability.

Responsibilities

• Schedule: Monday-Friday, 6:30 am to 3:30 pm
• Track and trace daily shipments to ensure on-time delivery
• Accurately document shipment updates, exceptions, and issues
• Communicate proactively with customers, carriers, and internal teams
• Collaborate with sales and other departments to maintain smooth operations
• Deliver excellent customer service and timely problem resolution

Job description

Description

Customer Service Representative

Lehi, UT | Full-Time, In-Person

Looking for a role where your work truly makes an impact? Ardent Logistics is seeking a Customer Service Representative to support our fast-paced transportation operations. In this role, you’ll be at the center of daily freight movement-solving problems, communicating across teams, and ensuring a seamless experience for our customers and carrier partners.

What We Offer

• Competitive salary: $40,000 - 45,000 per year
  
• Comprehensive in-house training and mentoring
  
• Health, Dental, and Vision insurance
  
• Paid vacation and holidays
  
• 401(k) retirement plan
  
• Career growth opportunities as the company continues to expand
  

Key Responsibilities

• Schedule: Monday-Friday, 6:30 am to 3:30 pm
  
• Track and trace daily shipments to ensure on-time delivery
  
• Accurately document shipment updates, exceptions, and issues
  
• Communicate proactively with customers, carriers, and internal teams
  
• Collaborate with sales and other departments to maintain smooth operations
  
• Deliver excellent customer service and timely problem resolution
  

What We’re Looking For

• Strong problem-solving and decision-making skills
  
• Reliable, detail-oriented, and highly organized
  
• Ability to work independently in a fast-paced environment
  
• Clear, professional written and verbal communication skills
  
• Proactive mindset with a strong sense of ownership and accountability
  

Why Ardent?

Ardent is a leader in the transportation and logistics industry, known for its high-energy sales environment and innovative technology. We help coordinate thousands of freight movements nationwide, guided by our core values of unity, dedication, and creativity.

We’re equally committed to our people and our communities. From local outreach to global initiatives, Ardent is a place where you can grow your career while making a meaningful difference.

Additional Details

• Job Type: Full-time, in-person
• Compensation: $40,000 - 45,000 per year (salary)
• Benefits: Health, Dental, Vision, 401(k), paid time off

Ardent is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status.