Customer Service Representative

Performacentric; Las Vegas (NV); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Monthly bonuses

Professional development training

Job summary

Performacentric in Las Vegas is seeking an Inside Sales/Customer Service Representative to drive outreach for our AI Readiness workshops. You will identify and qualify expansion opportunities, supporting the sales and marketing teams to grow our client base.

You'll conduct calls to prospective clients, book follow-ups, and nurture relationships, while maintaining CRM records. This role offers monthly bonuses, professional training, and room for advancement in a dynamic, fast-paced environment.

Qualifications

• Experience in customer service or telesales preferred.
• Strong communication, interpersonal and negotiation skills.
• Ability to work independently and as part of a team.
• Familiarity with CRM and lead management systems is a plus.

Responsibilities

• Conduct calls to potential clients and introduce services.
• Schedule follow-up appointments for the sales team.
• Build and maintain relationships with potential clients.
• Research and identify new business opportunities and clients.
• Track call activities and update the CRM system.
• Represent the company in a professional and positive manner.

Skills

Customer service

Inside sales

Excellent communication

Negotiation

CRM familiarity

Lead management

Team collaboration

Self-motivated

Growth mindset

Performance-based marketing knowledge

Tools

CRM software

Lead management tools

Job description

About the job Customer Service Representative

Position: Customer Service Representative

Company Overview:

Performacentric is a leading provider of agentic AI solutions for businesses of all sizes. Our innovative strategies and cutting-edge technologies help companies drive sales, increase brand awareness, and achieve their marketing goals. We are constantly growing and expanding our client base, and we are looking for a highly motivated Inside Sales Representative Rep to join our team.

Job Description:

As a Customer Service Representative, you will be responsible for contacting businesses and introducing them to our AI Readiness workshops. You will be the friendly point of contact for our company, and your goal will be to identify and qualify business expansion opportunities. You will work closely with our sales and marketing teams to develop and implement strategies to expand our client base.

Responsibilities

• Conduct calls to potential clients and introduce them to our company's services
• Schedule follow up appointments for our sales team
• Build and maintain strong relationships with potential clients
• Research and identify new business opportunities and potential clients
• Keep track of all call activities and update the CRM system
• Represent the company in a professional and positive manner at all times

Requirements

• Prior customer service or telesales experience preferred
• Excellent communication and interpersonal skills
• Strong negotiation and sales skills
• Ability to work independently and as part of a team
• Self-motivated and results-driven
• Familiarity with CRM software and lead management systems
• Knowledge of performance-based marketing is a plus
• Previous experience in a similar role is preferred
• Monthly recurring bonuses
• Professional development and training opportunities
• Dynamic and fast-paced work environment
• Opportunities for growth and advancement within the company

If you are a self-starter with a passion for sales and a drive to succeed, we want to hear from you! Join our team at Performacentric and be a part of our growth and success.