Outbound Customer Service Representative

Performacentric; Fort Wayne (IN); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Monthly recurring bonuses

Professional development opportunities

Opportunities for growth within the company

Job summary

Performacentric is seeking an Outbound Customer Service Representative in Fort Wayne, Indiana. The role involves contacting businesses to introduce our AI Readiness workshops and identifying business expansion opportunities.

Ideal candidates should have prior customer service experience, excellent communication skills, and the ability to work independently. The position offers a dynamic work environment with growth opportunities.

Qualifications

• Prior customer service or telesales experience preferred.
• Excellent communication and interpersonal skills.
• Strong negotiation and sales skills.

Responsibilities

• Conduct calls to potential clients and introduce them to our company's services.
• Schedule follow up appointments for our sales team.
• Build and maintain strong relationships with potential clients.

Skills

Customer service experience

Communication skills

Negotiation skills

Self-motivated

Tools

CRM software

Job description

Position: Outbound Customer Service Representative

Company Overview

Performacentric is a leading provider of agentic AI solutions for businesses of all sizes. Our innovative strategies and cutting-edge technologies help companies drive sales, increase brand awareness, and achieve their marketing goals. We are constantly growing and expanding our client base, and we are looking for a highly motivated Inside Sales Representative Rep to join our team.

Job Description

As an Outbound Customer Service Representative, you will be responsible for contacting businesses and introducing them to our AI Readiness workshops. You will be the friendly point of contact for our company, and your goal will be to identify and qualify business expansion opportunities. You will work closely with our sales and marketing teams to develop and implement strategies to expand our client base.

Responsibilities

• Conduct calls to potential clients and introduce them to our company's services.
• Schedule follow up appointments for our sales team.
• Build and maintain strong relationships with potential clients.
• Research and identify new business opportunities and potential clients.
• Keep track of all call activities and update the CRM system.
• Represent the company in a professional and positive manner at all times.

Requirements

• Prior customer service or telesales experience preferred.
• Excellent communication and interpersonal skills.
• Strong negotiation and sales skills.
• Ability to work independently and as part of a team.
• Self‑motivated and results‑driven.
• Familiarity with CRM software and lead management systems.
• Knowledge of performance‑based marketing is a plus.
• Previous experience in a similar role is preferred.

Benefits

• Monthly recurring bonuses.
• Professional development and training opportunities.
• Dynamic and fast‑paced work environment.
• Opportunities for growth and advancement within the company.