Customer Service Representative

Healthcare Support Staffing; Town of Florida (NY); On-site; USD 16,531 - 19,286; Full time

Job summary

A national healthcare recruiting firm is seeking a dedicated professional to handle incoming and outgoing correspondence related to provider complaints. The ideal candidate should have a High School Diploma or GED, customer service experience, and strong knowledge of medical terminology. This position offers a pay rate of $12-$14 per hour based on experience, with responsibilities including interaction with facilities and vendors via email. Join us to contribute to enriching careers in healthcare!

Qualifications

• High School Diploma or GED required.
• Must have phone experience in DME, doctor's office, clinic, or managed care.
• Call center and member services experience required.
• Minimum of one year experience in a general office and/or customer service needed.
• Strong knowledge of medical terminology required.
• Strong knowledge of Windows and all Microsoft Office applications.

Responsibilities

• Generate and track correspondence related to complaints from Providers.
• Interact with facilities, vendors, and providers via email.

Skills

Customer service experience

Knowledge of medical terminology

Experience in DME or managed care

Call center experience

Knowledge of Windows and Microsoft Office

Education

High School Diploma or GED

Job description

HealthCare Support Staffing, Inc. (HSS), is a proven industry-leading national healthcare recruiting and staffing firm. HSS has a proven history of placing talented healthcare professionals in clinical and non-clinical positions with some of the largest and most prestigious healthcare facilities including: Fortune 100 Health Plans, Mail Order Pharmacies, Medical Billing Centers, Hospitals, Laboratories, Surgery Centers, Private Practices, and many other healthcare facilities throughout the United States. HealthCare Support Staffing maintains strong relationships with top providers in healthcare and can assure healthcare professionals they will receive fast access to great career opportunities that best fit their expertise. Connect with one of our Professional Recruiting Consultants today to see how a conversation can turn into a long-lasting and rewarding career!

Job Description

This position is responsible for generating and tracking both incoming and outgoing correspondence related to complaints from Providers within the company's network. This position will interact (VIA E-mail) with facilities, vendors, providers and other staff.

Qualifications

• High School Diploma or GED Required.
• Must have phones experience in DME, Dr office, clinic or managed care
• Call center experience and member services exp
• Minimum of one year experience in a general office and/or customer service experience required
• Strong knowledge of medical terminology required.
• Strong knowledge of Windows and all Microsoft Office applications.

Additional Information

Advantages of this Opportunity:

• $12-$14 Per HR. (Based on experience)