Customer Service Representative

Innovativ Pharma, Inc.; Lakeland (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health care plan

Paid time off

Training & development

Job summary

Innovativ Pharma, Inc. in Lakeland, FL seeks a customer service representative to handle inquiries across phone, email, and chat, delivering timely support to healthcare professionals and patients.

The role emphasizes accurate record-keeping, product information, and collaborative problem solving, with opportunities for training and development in a patient-care focused environment.

Qualifications

• High school diploma or equivalent; a related degree is a plus.
• Experience in customer service, ideally in healthcare or pharma.
• Excellent communication and ability to engage with customers and teams.
• Strong problem-solving skills and ability to think clearly under pressure.
• Proficiency with customer service software and Microsoft Office.
• Ability to work a flexible schedule, including evenings and weekends.
• Positive attitude and commitment to outstanding customer service.

Responsibilities

• Respond to customer inquiries via phone, email, and chat promptly and professionally.
• Provide information about products, services, and policies to customers.
• Resolve complaints by identifying root causes and offering effective solutions.
• Maintain accurate records of interactions and transactions.
• Collaborate with internal teams to escalate unresolved issues and deliver service.
• Assist in training new customer service representatives and share best practices.
• Stay updated on product knowledge and industry trends.

Skills

Customer service

Communication skills

Problem solving

CRM software

Microsoft Office

Education

High school diploma or equivalent

Tools

CRM software

Microsoft Office

Job description

Innovativ Pharma, Inc. is searching for a passionate and customer-oriented Customer Service Representative to join our dynamic team. Recognized for our commitment to delivering innovative pharmaceuticals that improve patient care, we aim to ensure that healthcare professionals and patients receive the support and information they need to navigate our products effectively. The Customer Service Representative plays a pivotal role in maintaining our high customer satisfaction standards by providing reliable and timely assistance to our clients. This position offers a unique opportunity to contribute to the lives of healthcare professionals and patients by addressing inquiries, resolving issues, and providing product information. If you have a genuine desire to help others and are eager to be part of a forward-thinking company dedicated to innovation and quality, we encourage you to apply.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide comprehensive information about products, services, and policies to ensure customers have a clear understanding of our offerings.
• Resolve customer complaints and issues by identifying the root cause and providing effective solutions.
• Maintain accurate records of customer interactions and transactions in our database.
• Collaborate with internal teams to escalated unresolved issues and deliver exceptional service.
• Assist in training new customer service representatives and sharing best practices.
• Stay updated with product knowledge and industry trends to better assist customers.

Requirements

• High school diploma or equivalent; a degree in a related field is a plus.
• Previous experience in customer service, preferably within the healthcare or pharmaceutical industry.
• Excellent communication skills with the ability to effectively engage with customers and team members.
• Strong problem-solving skills and the ability to think critically under pressure.
• Proficiency in using customer service software and Microsoft Office applications.
• Ability to work a flexible schedule, including evenings and weekends, as required.
• A positive attitude and a commitment to providing outstanding customer service.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Training & Development