Technical Support Representative

Innovativ Pharma, Inc.; Lakeland (FL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health Care Plan (Medical, Dental &amp

Paid Time Off

Training & Development

Job summary

Innovativ Pharma, Inc. in Lakeland, FL is seeking a motivated Technical Support Representative to assist customers with product-related questions, troubleshoot issues, and guide users through features.

You will document incidents, collaborate with engineering, and conduct product training, with a focus on delivering clear explanations and maintaining high customer satisfaction.

Qualifications

• Experience in a technical support role, preferably in healthcare or pharma.
• Strong written and verbal communication; able to explain complex concepts to non-technical users.
• Familiar with customer support software and MS Office.

Responsibilities

• Provide technical support to clients via phone, email, and chat, diagnosing issues and delivering resolutions.
• Guide customers through product features to ensure optimal use.
• Document incidents and service requests for precise tracking.
• Collaborate with engineering/product teams to feedback and improve products.
• Conduct training sessions for customers on product use and troubleshooting basics.
• Stay updated on product changes and industry trends to offer the best support.
• Maintain a positive attitude to sustain high customer satisfaction.

Skills

Technical support

Communication skills

Time management

Problem-solving

Independent work

Education

High school diploma

Technical/healthcare degree preferred

Tools

MS Office Suite

CRM software

Job description

Innovativ Pharma, Inc. is seeking a skilled and motivated Technical Support Representative to enhance our customer support team. Grounded in our mission to deliver innovative pharmaceuticals and healthcare products that improve patient outcomes, the Technical Support Representative will be instrumental in providing exceptional technical assistance to our clients and partners. This role involves troubleshooting and resolving product-related issues, guiding customers through technical queries, and ensuring that users have a seamless experience with our products. If you are passionate about technology and healthcare, and possess a knack for problem-solving, we invite you to join us in making a meaningful impact in the healthcare industry.

Responsibilities

• Provide technical support to clients via phone, email, and chat by diagnosing issues and providing appropriate resolutions.
• Assist customers in navigating our product features and functionalities, ensuring they achieve optimal use of our solutions.
• Document incidents and service requests in detail, enabling accurate tracking of customer interactions.
• Collaborate with the engineering and product development teams to provide feedback and assist in the enhancement of products based on customer experiences.
• Conduct training sessions for customers on the use of products and troubleshooting basics.
• Stay abreast of product updates, industry trends, and emerging technologies to provide the best support.
• Maintain a positive attitude, ensuring a high level of customer satisfaction throughout the support process.

Requirements

• High school diploma or equivalent; a degree in a technical or healthcare-related field is preferred.
• Proven experience in a technical support role, ideally within the pharmaceutical or healthcare sectors.
• Strong understanding of technical issues related to healthcare technology and pharma products.
• Exceptional communication skills, both written and verbal, with the ability to explain complex concepts to non-technical users.
• Proficiency in customer support software and tools, along with MS Office Suite.
• Ability to work independently, manage time effectively, and prioritize multiple tasks.
• Willingness to adapt and learn new technologies as they arise in the industry.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Training & Development