Customer Service Representative

Deutsche Post; La Porte (TX); On-site; USD 31,000 - 40,000; Full time

Job summary

Deutsche Post in Texas seeks an entry-level Customer Service/Order Processing Associate to support customers with orders, product information, and issue resolution. You will act as a liaison to ensure timely information sharing and smooth service delivery.

The role emphasizes accurate data entry, record maintenance, and collaborative communication with peers to resolve inquiries and improve customer satisfaction. This position is full-time and on-site at our Texas facility.

Qualifications

• High School Diploma or Equivalent is required.
• 0-12 months of system, data entry or reporting experience.
• 0-12 months of warehouse experience preferred.

Responsibilities

• Resolve product or service problems: clarify the customer's complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.
• Maintain customer records and update account information.
• Maintain financial accounts by processing customer adjustments.
• Prepare product or service reports by collecting and analyzing customer information. Assist with order and product management.
• Perform other duties as assigned.

Skills

Customer service

Data entry

Communication

Education

High School Diploma or Equivalent

Job description

Role Purpose:

Process orders and prepare correspondence to fulfill customer needs. Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution.

Key Accountabilities:

• Resolve product or service problems: clarify the customer's complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.
• Maintain customer records and update account information.
• Maintain financial accounts by processing customer adjustments.
• Prepare product or service reports by collecting and analyzing customer information. Assist with order and product management.
• Perform other duties as assigned.

Required Education and Experience:

• High School Diploma or Equivalent
• 0-12 months of system, data entry or reporting experience
• 0-12 months of warehouse experience, preferred

Our Organization is an equal opportunity employer.