Customer Service Representative

Safe Fleet; Belton (MO); On-site; USD 38,000 - 54,000; Full time

Job summary

Safe Fleet in Belton, MO seeks a customer service professional to provide expert support to internal and external customers across our fleet safety products. You will leverage deep product knowledge and strong communication to resolve inquiries and drive satisfaction across multiple channels.

The role emphasizes responsiveness, accurate order handling, and coordination with distributors, sales and service teams to support large fleet accounts and ongoing customer success.

Qualifications

• 3 to 5 years’ prior sales or customer service experience required, ideally with manufactured products, truck accessory experience preferred.
• Strong verbal and written communication and people skills.
• Proficient with standard office software and data entry.

Responsibilities

• Serve as primary contact for customers, interpreting and implementing instructions; refer end-users to qualified distributors.
• Process estimates, orders, verifications, applications and requests; review and enter orders; handle credit card orders.
• Communicate pricing and delivery information; manage web leads for non-domestic requests.
• Assist large fleet customers with transactions and inquiries; document interactions in SFDC as needed.
• Initiate and follow up on RMAs; resolve product or service problems with clear, final solutions.

Skills

Communication skills

Multitasking

Computer literacy

Typing

MS Word & Excel

Mechanical aptitude

Education

High School diploma or equivalent

Tools

Syteline ERP

SFDC CRM

Job description

Safety is where everything begins. It shapes our culture, our products, and the way we show up for our communities. Join us as we build smarter technologies that redefine fleet safety. When you help make fleets smarter, you make people safer.

Serves customers by providing outstanding product and service information, and resolving product and service problems. Responsible for providing expert customer service for all internal and external customers by using excellent, in-depth knowledge of company products and processes as well as communicating effectively with team members within the customer service and sales department.

Essential Duties and Responsibilities:

• Primary point of contact for customers, interpreting and implementing customer instructions. Refer end-users to qualified distributors in their market.
• Process estimates, orders, order verification, applications and requests. Includes reviewing, entering and validating customer orders, replying with order verifications, and processing credit card orders.
• Communicates pricing and delivery information.
• Manage web-site leads for non-domestic requests.
• Help manage transactions and inquiries for large fleet related customers.
• Records details of inquiries, comments, and complaints in SFDC when appropriate
• Communicates with all individuals whose involvement impacts customer satisfaction
• Attracts potential customers by answering product and service questions; suggesting information about other products and services including other Safe Fleet sister company products.
• Performs outbound calls to existing and past customers to follow up on product feedback, past experiences and current product needs. In some cases, contacts customers regarding collections issues.
• Telemarketing - Tele sales, CRM verification and follow up, quotation follow up
• Opening customer accounts and maintaining existing accounts by recording new and updated contact information
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. May include initiating, monitoring, processing and following up on Return Material Authorizations (RMAs).
• Other duties as assigned

Education, Experience and Qualifications:

• 3 to 5 years’ prior sales or customer service experience required, ideally with manufactured products, truck accessory experience preferred
• Strong verbal/written communication and people skills
• Skillful with multi-tasking, computer navigation, and typing
• Syteline ERP system experience preferred
• Microsoft Word and Excel proficient
• Good personality, persuasive communicator and positive outlook
• Mechanical aptitude preferred
• High School diploma or equivalent required

Work Environment and Physical Requirements:

• Must have the ability to read, write, speak and understand English plus have adequate hearing and visual acuity.
• Working environment is in an air-conditioned cubical with occasionally physically going into an unheated/air conditioned manufacturing/warehouse setting.
• Safety glasses with side shields are required in the production area.
• Must effectively communicate on the telephone while entering data on computer.
• Frequent reaching, gripping, and carrying up to 50 lbs., standing, stooping, bending, stretching, squatting and walking in addition to being seated a good portion of the day.
• Good communication skills are required in addition to understanding verbal and written instruction.
• Must handle multiple tasks and perform effectively in a fast paced work environment.