Customer Service Representative

United-Safety-; Walker (MI); On-site; USD 32,000 - 52,000; Full time

Job summary

United Safety and Survivability Corporation is seeking a Customer Service Representative to serve customers by providing product and service information, processing orders, and resolving issues across engineering, procurement and operations interfaces. This role emphasizes cross-functional collaboration and a focus on customer satisfaction.

You will handle quotes, orders, and inquiries for OEMs and end-users, manage the RMA process, and support product knowledge for Fireboy, Xintex and Aetna

Qualifications

• Proficient in MS Word and Excel; familiarity with ERP systems is required.
• Experience with Salesforce and EDI is a plus.
• Strong written and verbal communication with attention to detail.

Responsibilities

• Maintain superior customer service standards for OEMs and End Users.
• Review quotes, create quotes, and enter customer orders.
• Evaluate and resolve issues related to product, shipping, warranty, or payment.
• Schedule orders to meet customer requirements and internal planning.
• Manage the RMA process for returns and warranty considerations.
• Learn all products including Fireboy, Xintex and Aetna Engineering.

Skills

MS Word

MS Excel

ERP systems

Salesforce

EDI knowledge

Education

Associate degree in Business/Engineering or equivalent experience

Job description

• Location 379 Lake Michigan Drive Northwest,Walker, MI, 49534,United States

Description

United Safety and Survivability Corporation is committed to delivering the most innovative and reliable safety and survivability solutions our customers can trust to protect life and property. As the global leader in our industry, we push boundaries by utilizing innovation to highly engineer and produce the next generation of safety and survivability technologies.

At United Safety we’re solving our industry's most important problems with talented individuals who share our passion to change the world. Our culture is fast-paced, energetic and innovative. We work to build an inclusive environment in which everyone, regardless of gender, race, religion, age, or background, can do their best work. We are fully committed to continuous growth and advancement; we will reinvest profits and resources into our employees, our processes and product innovation.

Job Title:

Customer Service Representative

Department:

Customer Service

Summary:

An employee in this position is responsible for serving customers by providing product and service information, resolving product and service problems and processing part orders through the system. This position is an integral part of improving our position in the industry. This position is also responsible for managing specific customer projects as required. This will be accomplished through external interface with the customer and internal interface with procurement, engineering, customer service, and operations departments.

Responsibilities:

As a Customer Service Representative you will:

• Maintain superior customer service standards for OEM (Original Equipment Manufacturer) and End Users.
• Review requests for quotes, create quotes, and enter customer orders.
• Evaluate and resolve customer issues related to product, shipping, warranty, or payment.
• Schedule orders to meet customer requirements while managing internal requirements through planning detail review, current demand evaluation, and intimate business process and product knowledge.
• Make informed decisions on the next course of action for short lead time orders, expedited orders & special product requests.
• Internally, manage the customer relationship for product deliverables.
• Liaison for customer, engineering, purchasing, production, and finance departments & initiate departmental interaction as needed.
• Manage time and resources effectively to meet business objectives.
• Collaborate with peers on all activities required by end user projects as required.
• Follow-up on product delivery to completion with targeted, agreed delivery points. Evaluate and resolve customer issues related to product, shipping, warranty, or payment.
• Provide feedback to United Safety on customer and product issues.
• Perform other duties, as assigned for designing, implementing and maintaining competitive products and effective operations.
• Manage RMA process for products returns for evaluation and warranty consideration or billable repairs.
• Learn all products including Fireboy, Xintex and Aetna Engineering

Requirements

You’re a great fit for this position if this describes you;

• Business, Technical or Engineering Associates Degree or equivalent experience.
• 1-3 years of experience in customer service in a manufacturing environment.
• Proficient in current computer software: MS Applications Word, Excel, and understanding of ERP systems. Sales Force and EDI knowledge is a plus.
• Excellent written and verbal communication skills, with attention to detail, professionalism, and diplomacy in producing error‑free documents and interacting with diverse audiences.
• Demonstrated ability to manage multiple and diverse projects and carrying out assignments with minimal supervision.
• Requires light lifting of component parts and prototype assemblies.
• Must handle sensitive or confidential information with discretion.

Here at United Safety, we embrace the core values that make us great.

P A S S I O N to build the future together.

People Attitude Service Safety Innovation One Company Nimble

This position description is intended to guide the activities of the person in this role. It is not intended to limit the thinking and creativity of the person in this role, nor is it intended that this description represents all the work that may be required of a person in this position.

United Safety is an Equal Opportunity Employer