Customer Service Representative

One Hour Heating & Air Conditioning; Kingman (AZ); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Company parties

Dental insurance

Employee discounts

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Job summary

Hufsey Home Services is seeking a Customer Care Specialist to join its team across Texas, Arizona and Nevada markets. You’ll be the first voice customers hear, delivering top-tier service, scheduling appointments, and ensuring smooth daily operations.

Ideal candidates have 2+ years in customer service, strong communication, and proficiency with Word and Excel. This full-time role offers growth in a fast-paced, team-focused culture.

Qualifications

• Minimum 2 years in customer service, call center preferred.
• Excellent communication and multitasking skills.
• Proficiency with Microsoft Word and Excel.
• High school diploma or GED required.

Responsibilities

• Deliver excellent customer service on every call.
• Schedule service and sales appointments.
• Offer additional services and products to meet call center goals.
• Make outbound calls to fill the schedule and retain customers.
• Maintain accurate customer records.
• Partner with dispatch and technicians for timely service.
• Resolve customer concerns with professionalism and empathy.

Skills

Customer service experience

Communication skills

Microsoft Word

Microsoft Excel

Organization

Education

High School Diploma or GED

Job description

Benefits:

• 401(k)
• 401(k) matching
• Company parties
• Dental insurance
• Employee discounts
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

Customer Care Specialist (Client Care Representative)

Locations: DFW, TX | Prescott, AZ | Phoenix, AZ | Kingman, AZ | Las Vegas, NV
Full-Time | Fast-Paced | Growth-Focused

Join the Hufsey Home Services Family!

We proudly serve homeowners across Texas, Arizona, and Nevada through One Hour Air Conditioning & Heating, Benjamin Franklin Plumbing, and Buffalo Electric.

We’re looking for a Customer Care Specialist who thrives in a fast-paced, team-oriented environment. You’ll be the first voice our clients hear — delivering first-rate service, scheduling appointments, and helping ensure smooth daily operations.

What You’ll Do

• Deliver excellent customer service on every call
• Schedule service and sales appointments
• Offer additional services and products to meet call center goals
• Make outbound calls to fill the schedule and retain customers
• Maintain accurate customer records
• Partner with dispatch and technicians for timely service
• Resolve customer concerns with professionalism and empathy

What You Bring

• 2+ years of customer service experience (call center preferred)
• Excellent communication and multitasking skills
• Proficiency with Microsoft Word and Excel
• Strong organizational habits and attention to detail
• Ability to pass background check and drug screen
• High school diploma or GED

Why You’ll Love It Here

• Supportive, team-focused culture
• Ongoing training and career growth opportunities
• Fast-paced environment with room to shine
• Be part of a company that truly values its people
• Career Growth Opportunities

Equal Employment Opportunity

Hufsey Home Services is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees, making hiring decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected class.