Dispatcher

One Hour Heating & Air Conditioning of DFW, TX; Fort Worth (TX); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Company parties

Dental insurance

Employee discounts

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Job summary

A prominent heating and air conditioning company in Fort Worth, Texas, is seeking a Dispatcher to manage service appointments and ensure client satisfaction. The ideal candidate will demonstrate excellent communication skills, a team-oriented mentality, and a commitment to efficiency. Responsibilities include maintaining the dispatch board, liaising with field staff, and communicating with customers. The company values self-motivated individuals who thrive in a fast-paced environment and are passionate about their work.

Qualifications

• Strong ownership and self-motivation.
• Team player who believes in collaboration.
• Professional appearance and attitude.

Responsibilities

• Manage the dispatch board to ensure timely service.
• Notify clients of any delays in arrival.
• Coordinate with Parts & Purchasing for efficient operations.
• Debrief with field staff post-job completion.
• Ensure accuracy of job notes and invoices.

Skills

Strong written and verbal communication skills

Strong active listening skills

Ability to multi-task, prioritize, and manage time effectively

Comfortable with computer systems and software

Job description

Benefits:

• 401(k)
• 401(k) matching
• Company parties
• Dental insurance
• Employee discounts
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

👋Hi, I'm Dustin Hufsey, President of One Hour Air Conditioning & Heating, Benjamin Franklin Plumbing & Buffalo Electric. Thanks for being here!

We are Hufsey Home Services, proudly serving our clients across 5 locations and 3 states. We are a part of a growing successful franchise system known as Authority Brands.

One Hour Air Conditioning & Heating

📍DFW, TX

📍Mohave County, AZ

📍Prescott, AZ

📍Phoenix, AZ

Benjamin Franklin Plumbing

📍Mohave County, AZ

📍Prescott, AZ

📍Las Vegas, NV

Buffalo Electric

📍DFW, TX

📢If you are a Dispatcher with experience or an aspiring Dispatcher, get ready to join the best team out there! We want to see you grow and achieve your career goals. We make sure our staff has ongoing training, support and comradery. We are ALWAYS looking for A players to join our team!

Responsibilities

• 🔥Manage the dispatch board to keep field personnel on the move, servicing client & generating revenue
• 🔥Notify clients ahead of time without fail if we will not arrive in the specified time window
• 🔥Communicate with Parts & Purchasing department to help arrange efficient delivery of parts and scheduling of return visits
• 🔥Debrief with field staff upon the completion of a job
• 🔥Make sure all invoice and job notes are accurate and updated

Apply if

• ✔️You choose your words well
• ✔️Willing to learn our Hufsey Home Services way
• ✔️You are a master of ownership
• ✔️Self-motivated and customer focused

You Shouldn’t Apply If

• 🚫You don't like talking to people - Tone matters!
• 🚫You feel overwhelmed in a fast paced environment
• 🚫Being organized is a struggle
• 🚫You don't believe communication is key
• 🚫You are not likely to follow what you were taught and apply it with enthusiasm

Basic Requirements

• 🎯Treat others the way you want to be treated
• 🎯Be a TEAM player - we win and lose as a team
• 🎯Strong written and verbal communication skills
• 🎯Strong active listening skills
• 🎯Professional appearance
• 🎯Ability to multi-task, prioritize, and manage time effectively
• 🎯Comfortable with computer systems and software

Interview Process

Our interview process is not long, but it’s thorough. We want to make sure that each person who joins the team is the right fit. And that we are the right fit for you!

🔹After we review your application, you will be contacted for an interview with the Hiring Manager. Plan on approximately 60 minutes.

🤝We can't wait to meet you!