Customer Service Representative

Onehourpittsburghpa; Kingman (AZ); Hybrid; USD 20,250 - 33,062; Full time

Benefits offered by this job

Unlimited future with training

Flexible scheduling

Competitive pay

Job summary

A local home services company in Kingman, AZ, is looking for a Customer Service Representative who loves helping people. The role requires strong communication skills and a focus on customer satisfaction. Responsibilities include managing calls, building relationships with clients, and handling complaints effectively. Candidates should be organized and comfortable in a fast-paced environment. This position offers flexible shifts, competitive pay, and opportunities for career growth through training programs.

Qualifications

• Strong written and verbal communication skills.
• Ability to multi-task, prioritize, and manage time effectively.
• Comfortable with computer systems and software.

Responsibilities

• Manage large amounts of incoming phone calls, along with outbounding.
• Build value, trust and a sustainable relationship with our clients.
• Handle customer complaints, provide appropriate solutions, follow up to ensure resolution.

Skills

Empathy

Communication

Attention to detail

Multi-tasking

Customer focus

Job description

👋Hi, I'm Dustin Hufsey, President of One Hour Air Conditioning & Heating, Benjamin Franklin Plumbing & Buffalo Electric. Thanks for being here!

We are Hufsey Home Services, proudly serving our clients across 5 locations and 3 states. We are a part of a growing successful franchise system known as Authority Brands.

One Hour Air Conditioning & Heating

📍Mohave County, AZ
📍Mohave County, AZ

📢If you are a Customer Service Representative with experience or an aspiring CSR, get ready to join the best team out there! We want to see you grow and achieve your career goals. We make sure our staff has ongoing training, support and comradery. We are ALWAYS looking for A players to join our team!

Responsibilities:

• BOOK every possible lead
• Manage large amounts of incoming phone calls, along with outbounding
• Build value, trust and a sustainable relationship with our clients
• Provide accurate, valid and complete information
• Handle customer complaints, provide appropriate solutions, follow up to ensure resolution
• Make your interaction with our clients the best part of their day
• Meet or exceed set standard KPI's

Apply if:

• You love helping people and can easily express empathy
• Willing to learn our Hufsey Home Services customer service way
• You are an excellent communicator
• You have great attention to detail
• Self-motivated and customer focused
• Uncapped earning potential excites you

You Shouldn’t Apply If:

• You don't like talking to people - Tone matters!
• You feel overwhelmed in a fast paced environment
• Being organized is a struggle
• You don't believe communication is key
• You are not likely to follow what you were taught and apply it with enthusiasm

Basic Requirements:

• Treat others the way you want to be treated
• Be a TEAM player - we win and lose as a team
• Strong written and verbal communication skills
• Ability to multi-task, prioritize, and manage time effectively
• Comfortable with computer systems and software
• Various shifts available: we are open 24/7

Interview Process:

Our interview process is not long, but it’s thorough. We want to make sure that each person who joins the team is the right fit. And that we are the right fit for you!

• After we review your application, you will be contacted for an interview with the Hiring Manager. Plan on approximately 60 minutes.

Compensation:

Compensation: $14.70 - $24.00 per hour

Join the One Hour Team!

We want to make joining our team as easy as possible. Our team members are the most valuable assets in our organization. It’s true, our employees come first! How do we prove it? First things first.

Pay

We believe the best performers deserve the best pay. That’s why we want to pay YOU the best competitive rate.

Flexibility

We want YOU to have time for the most important things in your life. Our scheduling is flexible. Find out how we do it.

Career Path

We offer you an unlimited future with our world class training programs. Our training programs include Technical Training, Virtual technical training, communications, sales, and more! If you are serious about your career and want to learn from the best in the industry apply today!

So, if you have a great attitude and a strong workethic, and are someone who takes pride in the work you do, then we want to hear from you!

Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling and compensation at this franchise should be made directly to the franchise location, and not to One Hour Heating & Air Conditioning Corporate.

How would you define customer satisfaction? *

What makes you a good candidate for this position? *

Are you comfortable with the use of computers, phones, and the internet? What is your experience with CRM's such as Service Titan? *