Dispatcher

One Hour Heating & Air Conditioning; Fort Worth (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

Hufsey Home Services is seeking a Dispatcher to keep field teams moving, coordinate with parts and purchasing, and ensure timely client notifications. The role emphasizes ownership, strong communication, and a team-first mindset within a fast-paced service environment.

The ideal candidate will manage multi-site dispatch operations across service locations, maintain accurate job notes, and support revenue generation while delivering excellent customer service.

Qualifications

• Strong written and verbal communication skills.
• Team player with ability to multi-task.
• Professional appearance and customer-focused.
• Ability to communicate effectively with field staff and clients.

Responsibilities

• Manage the dispatch board to keep field personnel on the move, servicing client & generating revenue
• Notify clients ahead of time without fail if we will not arrive in the specified time window
• Communicate with Parts & Purchasing department to help arrange efficient delivery of parts and scheduling of return visits
• Debrief with field staff upon the completion of a job
• Make sure all invoice and job notes are accurate and updated

Skills

Communication

Customer focus

Team player

Ownership

Self-motivated

Multi-tasking

Dispatch software

Computer systems

Tools

Dispatch software

Computer systems

Job description

Benefits:

• 401(k)
• 401(k) matching
• Company parties
• Dental insurance
• Employee discounts
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

Hi, I'm Dustin Hufsey, President of One Hour Air Conditioning & Heating, Benjamin Franklin Plumbing & Buffalo Electric. Thanks for being here!

We are Hufsey Home Services, proudly serving our clients across 5 locations and 3 states. We are a part of a growing successful franchise system known as Authority Brands.

One Hour Air Conditioning & Heating

• DFW, TX
• Mohave County, AZ
• Prescott, AZ
• Phoenix, AZ

Benjamin Franklin Plumbing

• Mohave County, AZ
• Prescott, AZ
• Las Vegas, NV

Buffalo Electric

• DFW, TX

If you are a Dispatcher with experience or an aspiring Dispatcher, get ready to join the best team out there! We want to see you grow and achieve your career goals. We make sure our staff has ongoing training, support and comradery. We are ALWAYS looking for A players to join our team!

Responsibilities:

• Manage the dispatch board to keep field personnel on the move, servicing client & generating revenue
• Notify clients ahead of time without fail if we will not arrive in the specified time window
• Communicate with Parts & Purchasing department to help arrange efficient delivery of parts and scheduling of return visits
• Debrief with field staff upon the completion of a job
• Make sure all invoice and job notes are accurate and updated

Apply if:

• You choose your words well
• Willing to learn our Hufsey Home Services way
• You are a master of ownership
• Self-motivated and customer focused

You Shouldn’t Apply If:

• You don't like talking to people - Tone matters!
• You feel overwhelmed in a fast paced environment
• Being organized is a struggle
• You don't believe communication is key
• You are not likely to follow what you were taught and apply it with enthusiasm

Basic Requirements:

• Treat others the way you want to be treated
• Be a TEAM player - we win and lose as a team
• Strong written and verbal communication skills
• Strong active listening skills
• Professional appearance
• Ability to multi-task, prioritize, and manage time effectively
• Comfortable with computer systems and software

Interview Process:

Our interview process is not long, but it’s thorough. We want to make sure that each person who joins the team is the right fit. And that we are the right fit for you!

After we review your application, you will be contacted for an interview with the Hiring Manager. Plan on approximately 60 minutes.

We can't wait to meet you!