Trolley Driver/Tour Guide

Historic Tours of America; Hyattsville (MD); On-site; USD 33,000 - 44,000; Full time

Benefits offered by this job

Competitive pay with tips

Paid vacation

Health and wellness plans

401K with company matching

Free admission to company attractions

Job summary

Historic Tours of America seeks an energetic Tour Conductor to drive a trolley on busy city streets while narrating a scripted sightseeing tour. You will entertain guests and bring the history of America to life during each shift.

The role emphasizes safe driving, clear communication, and memorable guest experiences across multiple tours per day. Benefits include competitive pay, vacation time, health plans, and more.

Qualifications

• Ability to learn and memorize scripted tours and routes.
• Ability to communicate clearly with guests and co-workers.
• Ability to handle stressful situations in a professional manner.
• Must be at least 21 years old and possess valid driving credentials.

Responsibilities

• Drive a trolley on busy public streets, narrating a scripted sightseeing tour up to 4–5 times daily.
• Enhance guest experience by using video bites at designated tour points.
• Engage with the public and company staff professionally and courteously.
• Maintain radio contact with dispatch during tours.

Skills

Driving prowess

Public narration

Customer service

English communication

Memorization

Tools

CDL Class B with airbrake & passenger endorsements

Job description

This position must have a good sense of fun and a desire to entertain, as well as excellent driving skills as they drive a trolley on busy public streets while narrating a sightseeing tour multiple times a work shift. Tour Conductors bring to life the history of American and all of the positive things that it represents.

Employee Benefits

• Competitive pay: Up to $32 per hour with tips included**
• All FT Employees are eligible for paid vacation time, as well as company sponsored health and wellness plans
• All FT, PT and Seasonal employees are eligible for: paid sick time, 401K plan with company matching*, fun and upbeat work environment with various award and recognition celebrations throughout the year, First Stop Health - 24 hr. access to doctor by phone or computer for employee and their dependents (Employer pays 100%), discounts in retail stores and free admission to all company attractions

Operating tours, attractions and retail in Boston, Key West, Nashville, San Diego, St. Augustine, Savannah, San Antonio, and Washington, DC since 1980!

• Eligibility requirements may apply
• Base pay of $24 per hour.

Essential Functions

• Drive in a safe, competent manner a non-air-condition trolley on busy public streets while entertaining guests by narrating a scripted sightseeing tour up to 4 to 5 times daily.
• Enhance the guest experience by playing video bites at specific areas as outlined in the tour script.
• Meet and deal with the general public and diverse company employees in a prompt and courteous manner.
• Handle stressful situations and difficult people both in person and via the radio while maintaining a professional and pleasant
• Maintain radio contact with dispatch during tours

Required Knowledge, Skills, And Abilities

• Ability to learn and memorize scripted tours and routes as assigned.
• Ability to work independently over long periods of time within the scope of established rules and regulations while performing tours and satisfy the needs of our guests.
• Ability to deal with unpleasant, angry, or discourteous people in a pleasant, calm, courteous manner
• Ability to read, write, and speak clear English in order to communicate with co-workers, the general public, law enforcement, and emergency personnel and to complete required paperwork correctly.
• Ability to learn new duties, policies, and procedures and adjust to new situations encountered on the job within a reasonable amount of time.

Qualifications

• Must be at least 21 years old
• Valid DC, VA, or MD CDL Class b with airbrake and passenger endorsements with acceptable driving record for the past three years

Other Requirements

• Must pass pre-employment MVR/background check and substance abuse testing
• Must pass a DOT physical required
• Valid DC city tour guide license
• Have a passion for helping people and making their Washington, DC experience a memorable one.