Customer Service Representative

Allflight Corporation; Kent (WA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Paid vacation & holidays

Medical, dental & vision insurance

Matching 401k

FAA approved Repair Station

Job summary

Allflight Corporation is seeking a Customer Service representative to support repair and rebuild programs at our FAA approved Repair Station in Kent, WA. You will release Work Orders to the shop, track completion dates, communicate schedules to customers, and coordinate with outside vendors as needed.

Ideal candidates have strong data mining and ERP skills, proficiency with Microsoft Office, and excellent interpersonal abilities to ensure timely and accurate service delivery.

Qualifications

• Must be able to data mine system data for reports.
• Experience with Microsoft Business Applications (Windows, Office, Teams, Outlook).
• Experience working with ERP systems.
• Knowledge of Computer Networks.
• Strong interpersonal and communication skills.
• Excellent organization and administrative skills.
• Integrity and leadership skills.
• Detail-oriented and multitasking skills.
• Associate degree or 3 years relevant experience required at minimum.

Responsibilities

• Release Work Orders to the shop based on customer and schedule requirements.
• Track Work Orders for delivery and completion dates; keep customers updated.
• Release and track Repair Orders with outside vendors.
• Release and track Purchase Orders for shop materials.
• Maintain Master Schedule for product based on shop capabilities and customer demand.
• Ensure all transactions are initiated and completed in the ERP system.
• Work with a variety of software, hardware, and ERP applications.
• Data mine system data for reports and leverage data to identify improvements.

Skills

Customer service

Data mining

ERP systems

Microsoft Office

Interpersonal communication

Problem solving

Organization

Multitasking

Education

Associate degree or 3 years relevant experience

Tools

ERP platforms

Microsoft Office Suite

Pentagon (preferred)

Job description

Allflight Corporation is seeking a Customer Service representative for our team. We offer competitive rates, paid vacation & holidays, medical, dental & vision insurance, and matching 401k. Allflight is a great opportunity to expand your aviation career at our FAA approved Repair Station in a convenient location.Responsible for supporting our repair and rebuild programs to ensure customer needs are met by releasing Work Orders to the shop, tracking completion dates and schedules. Releasing Repair Orders to outside vendors for assembly details and releasing Purchase Orders for shop materials. You will be tasked with solving complex issues and will also collaborate with team members across the department to assist them with their requirements.RAARelease Work Orders (WO’s) to the shop based on customer and schedule requirements.Track WO’s for delivery/completion dates and keep customers updated.Release and track Repair Orders (RO’s) with outside vendors.Release and track Purchase Order (PO’s) for shop materials.Maintain Master Schedule for product based on shop capabilities and customer demand.Ensure all transactions are initiated and completed in the ERP system.Work with a variety of software, hardware, and EPR applications.Solve complicated problems and see projects through to completion.Data mine system data for reports and leverage data to work with the team to identify improvements.Basic Qualifications (Required Skills/Experience)Must be able to data mine system data for reportsExperience working with Microsoft Business Applications such as Windows, Office, Teams, Outlook and Pentagon (preferred).Experience working with ERP systems.Knowledge of Computer Networks.Strong interpersonal and communication skillsExcellent organization and administrative skillsIntegrity and leadership skillsExemplary customer care skillsGood analytical and problem-solving skillsDetail-oriented and multitasking skillsAssociate degree or 3 years relevant experience required at the minimum.