Customer Service Representative

INFINITY AIR INC; Kent (WA); On-site; USD 45,000 - 58,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Matching

Paid Vacation

Paid Holidays

Job summary

Allflight Corporation in Kent, WA is hiring a Customer Service representative to support repair and rebuild programs, release Work Orders, track dates, and coordinate with vendors. The role combines data-driven reporting with hands-on ERP transactions to keep the Master Schedule aligned with customer demand.

Ideal candidates will have strong data mining, ERP experience, and excellent communication skills. A minimum associate degree or 3 years relevant experience is required, with benefits

Qualifications

• Data mining experience for reporting and analysis.
• Experience with ERP systems and basic data workflows.
• Strong communication and organizational abilities.
• Proven problem-solving and multitasking skills.

Responsibilities

• Release Work Orders to shop based on customer and schedule requirements.
• Track work orders for delivery and completion dates; update customers.
• Release and track Repair Orders with outside vendors.
• Release and track Purchase Orders for shop materials.
• Maintain Master Schedule based on capacity and demand.
• Ensure ERP transactions are completed accurately.

Skills

Data Mining

ERP Systems

MS Office

Communication

Analytical Thinking

Problem Solving

Organizational Skills

Customer Service

Attention to Detail

Multitasking

Education

Associate degree or 3 years relevant experience

Tools

Microsoft Office

ERP Software

Job description

Job DetailsJob Location: Allflight HeadQuarters - Kent, WA 98032Position Type: Full TimeSalary Range: $45,000.00 - $58,000.00 Salary/yearJob Shift: DayJob Category: Customer ServiceJob Description

Allflight Corporation is seeking a Customer Service representative for our team. We offer competitive rates, paid vacation & holidays, medical, dental & vision insurance, and matching 401k. Allflight is a great opportunity to expand your aviation career at our FAA approved Repair Station in a convenient location.

Responsible for supporting our repair and rebuild programs to ensure customer needs are met by releasing Work Orders to the shop, tracking completion dates and schedules. Releasing Repair Orders to outside vendors for assembly details and releasing Purchase Orders for shop materials. You will be tasked with solving complex issues and will also collaborate with team members across the department to assist them with their requirements.

RAA

• Release Work Orders (WO’s) to the shop based on customer and schedule requirements.
• Track WO’s for delivery/completion dates and keep customers updated.
• Release and track Repair Orders (RO’s) with outside vendors.
• Release and track Purchase Order (PO’s) for shop materials.
• Maintain Master Schedule for product based on shop capabilities and customer demand.
• Ensure all transactions are initiated and completed in the ERP system.
• Work with a variety of software, hardware, and EPR applications.
• Solve complicated problems and see projects through to completion.
• Data mine system data for reports and leverage data to work with the team to identify improvements.

Qualifications

• Must be able to data mine system data for reports
• Experience working with Microsoft Business Applications such as Windows, Office, Teams, Outlook and Pentagon (preferred).
• Experience working with ERP systems.
• Knowledge of Computer Networks.
• Strong interpersonal and communication skills
• Excellent organization and administrative skills
• Integrity and leadership skills
• Exemplary customer care skills
• Good analytical and problem-solving skills
• Detail-oriented and multitasking skills
• Associate degree or 3 years relevant experience required at the minimum.