Customer Service Representative

Vse Aviation Inc (us); Florida; On-site; USD 38,000 - 52,000; Full time

Job summary

Vse Aviation Inc is seeking a Customer Service Representative to manage multiple customer accounts and coordinate repairs, quotations, and invoicing. You will translate technical data into quotes, respond to inquiries, and resolve technical issues across aviation products.

Ideal candidates have 2+ years in customer service, strong problem-solving and communication skills, and familiarity with ERP systems. This role supports dynamic aviation operations and requires precise, timely service.

Qualifications

• Minimum 2+ years of relevant/technical work experience in customer service.
• High School Diploma or equivalent.
• Strong problem-solving and analytical skills.
• Excellent written and verbal communication skills.
• Ability to multi-task, prioritize, and manage time effectively.
• Familiarity with ERP systems (Quantum or Pentagon) (preferred).

Responsibilities

• Manage repairs of multiple units for customer accounts and generate work orders.
• Prepare quotations and RFQ submissions with suppliers; handle invoicing and finalize work orders daily.
• Translate technical data from shop reports into quotations under manuals guidance.
• Respond promptly to customer inquiries and provide accurate information.
• Resolve technical issues raised by customers via phone, email, or other channels.
• Develop understanding of aviation products, services, and specifications.
• Multitask with high call/email volumes while prioritizing repair orders.
• Participate in process improvement initiatives as directed.

Skills

Problem-solving

Written communication

Verbal communication

Time management

Multitasking

Education

High School Diploma

Associate’s degree (preferred)

Tools

ERP systems (Quantum)

ERP systems (Pentagon)

Job description

SUMMARY: The Customer Service Representative is responsible for handling multiple customer accounts and providing customers with quality service based on civil aviation articles in accordance with the current technical data provided in the manufacturers’ Instructions for Continued Airworthiness, Services Bulletins, service letters, Airworthiness Directives, government and industry standard practices, and other data acceptable to or approved by the FAA.DUTIES & RESPONSIBILITIES:Responsibilities include, but are not limited to:Managing repairs of multiple units for customer accounts, generation of work orders, quotations, RFQ submissions with suppliers, invoicing and finalizing completed work orders daily.Translating technical data from shop reports into quotations under the guidance of maintenance manuals.Respond promptly to customer inquiries and provide accurate, reliable information related to aviation products or services.Handle and resolve technical issues and concerns raised by customers via phone, email, or other communication channels.Develop and maintain a deep understanding of the company's aviation products, services, and technical specifications.Able to multitask handling high volume of calls/emails while prioritizing repair orders.Ability to problem solve, identify issues, implement best solutions to meet customer expectations.Actively participate in process improvement initiatives as directed or assigned.Other duties as assigned.MINIMUM REQUIREMENTS:High School Diploma or equivalent.2+ years of relevant/technical work experience, preferably in customer service.Strong problem-solving and analytical skills.Excellent written and verbal communication skills.Ability to multi-task, prioritize, and manage time effectively.PREFERRED REQUIREMENTS:Associate’s degree.4+ years of experience in customer service field within the aviation industry.Familiarity with ERP systems, such as Quantum or Pentagon.OTHER:The selected applicant will be subject to a background check and drug testing.