Customer Service Representative

Pelican Heating & Air; Kent (WA); On-site; USD 68,770,000 - 77,366,000; Full time

Benefits offered by this job

Medical insurance

401(k) with match

Paid vacation, sick time, and holidays

Advancement opportunities

Job summary

Pelican Heating & Air in Kent, WA is seeking a friendly CSR to be the first point of contact for customers. You will answer calls, schedule service and sales appointments, enter work orders, and keep customers informed about services and timing.

The role requires 3+ years of customer service, strong phone skills, and proficiency with Word, Excel, and Outlook. Spanish is a plus; background check and drug test are required after offer.

Qualifications

• 3+ years of customer service experience.
• Friendly, outgoing demeanor with professional phone skills.
• Experience with multi-line phone systems.
• Clear written and verbal communication in English; Spanish a plus.

Responsibilities

• Answer incoming calls and direct them to the appropriate team member.
• Schedule service maintenance, commercial service agreements, and sales appointments.
• Enter and update work order and registration information in our system.
• Provide customers with accurate information about appointments, services, and company details.
• Support filter sales during customer calls.
• Complete general administrative tasks as assigned.

Skills

Customer service

Phone skills

Multi-line phones

English writing

Spanish ability

Organized

Detail oriented

Tools

ServiceTitan

Word

Excel

Outlook

Job description

Customer Service Representative (CSR)

Pelican Heating & Air has served homes and businesses across the Pacific Northwest since 1993, providing heating and air conditioning sales, service, and maintenance. Based in Kent, WA, our team is built on honest work and genuine customer care, and we're looking for someone who shares that mindset.

We're hiring a CSR to be the first point of contact for our customers. In this role, you'll answer incoming calls, schedule service maintenance and commercial service agreement appointments, book sales appointments for our Technicians, and handle data entry for incoming work orders.

Pay: $24.00-$27.00 per hour
Schedule: Monday-Friday, 8:00 am–4:30 pm

What You'll Do

• Answer incoming calls and direct them to the appropriate team member
• Schedule service maintenance, commercial service agreement, and sales consultant appointments
• Enter and update work order and registration information in our system
• Provide customers with accurate information about appointments, services, and company details
• Support filter sales during customer calls
• Complete general administrative tasks as assigned

Benefits

• Medical insurance (95% employer-covered), dental, and vision
• 401(k) with up to 4% company match
• Paid vacation, sick time, and holidays (11 Days)
• Advancement opportunities

Qualifications

• 3+ year of customer service experience
• ServiceTitan Experience a plus
• Friendly, outgoing demeanor with strong professional phone skills
• Experience with multi-line phone systems
• Clear written and verbal communication in English; Spanish proficiency a plus
• Comfortable with Word, Excel, and Outlook
• Highly organized and detail-oriented

Candidates will be required to pass a background check and drug test upon being given a conditional offer of employment.