Senior Customer Service Representative

Washington Generators; Kent (WA); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

Medical insurance

401(k) with company match

Paid vacation, sick time, and holidays

Advancement opportunities

Job summary

Washington Generators, serving the Pacific Northwest for 16+ years, is seeking a Senior Customer Service Representative to be the first point of contact for customers. You will answer incoming calls, schedule service maintenance and commercial service agreements, and book sales appointments for our Sales Consultants.

This role requires excellent communication and multi-line phone experience, with English proficiency; Spanish a plus.

Qualifications

• 5+ years of customer service experience.
• Home service experience preferred (HVAC, plumbing, electrical).
• Friendly, outgoing demeanor with strong professional phone skills.
• Experience with multi-line phone systems.
• Clear written and verbal communication in English; Spanish a plus.

Responsibilities

• Answer incoming calls and direct them to the appropriate team member.
• Coordinate Service Titan Dispatch Board.
• Schedule service maintenance, commercial service agreements, and sales consultant appointments.
• Enter and update work order and registration information in our system.
• Provide customers with accurate information about appointments, services, and company details.
• Support filter sales during customer calls.
• Complete general administrative tasks as assigned.

Skills

Customer service

Phone skills

Written and verbal communication

English proficiency

Spanish proficiency

Tools

Word

Excel

Outlook

Job description

Washington Generators has served homes and businesses across the Pacific Northwest for over 16 years, providing generator sales, service, and maintenance. Our team is built on honest work and genuine customer care, and we're looking for someone who shares that mindset.

We're hiring a Senior Customer Service Representative to be the first point of contact for our customers. In this role, you'll answer incoming calls, schedule service maintenance and commercial service agreement appointments, book sales appointments for our Sales Consultants, and handle data entry for incoming work orders.

Pay: $25.00–$28.00 per hour

Schedule: Monday–Friday, 8:00 am–4:30 pm

What You'll Do

• Answer incoming calls and direct them to the appropriate team member
• Coordinate Service Titan Dispatch Board
• Schedule service maintenance, commercial service agreement, and sales consultant appointments
• Enter and update work order and registration information in our system
• Provide customers with accurate information about appointments, services, and company details
• Support filter sales during customer calls
• Complete general administrative tasks as assigned

Benefits

• Medical insurance (95% employer-covered), dental, and vision
• 401(k) with up to 4% company match
• Paid vacation, sick time, and holidays
• Advancement opportunities

Qualifications

• 5+ year of customer service experience
• Home Service Experience Preferred (HVAC, Plumbing, Electrical Companies)
• Friendly, outgoing demeanor with strong professional phone skills
• Experience with multi-line phone systems
• Clear written and verbal communication in English; Spanish proficiency a plus
• Comfortable with Word, Excel, and Outlook
• Highly organized and detail-oriented

Candidates will be required to pass a background check upon being given a conditional offer of employment

Salary: $25.00 - $28.00 per hour