Music-Driven Customer Experience Advisor

Guitar Center Inc.; Kansas City (MO); On-site; USD 32,000 - 46,000; Full time

Job summary

Guitar Center Inc. in Kansas City is seeking an entry-level Customer Service Advisor for our Contact Center. You’ll be the first point of contact, ensuring customers feel valued, supported, and completely satisfied as they explore instruments and gear.

You’ll use policy, gear knowledge, and friendly communication to resolve questions, with a focus on one-call resolution, upselling helpful products, and documenting interactions in Salesforce and OMS.

Qualifications

• Strong communication with customers and ability to build rapport.
• Customer-focused mindset with commitment to excellent service.
• Passion for music and basic understanding of instruments and gear.
• Ability to learn quickly in a fast-paced environment.
• Comfortable using computers and digital tools.

Responsibilities

• Serve as the first point of contact for customers via phone, email, cases, and chat.
• Resolve customer concerns using policy, procedure, and gear knowledge.
• Understand customer needs and guide them to the best solution.
• Aim for one-call resolution and follow-through on commitments.
• Support sales goals by communicating product knowledge and advice.

Skills

Strong communication

Customer focus

Music passion

Learning agility

Digital literacy

Education

Music Technology / Audio Production background

Tools

Salesforce

OMS

Job description

Guitar Center Inc. in Kansas City is seeking an entry-level Customer Service Advisor for our Contact Center. You’ll be the first point of contact, ensuring customers feel valued, supported, and completely satisfied as they explore instruments and gear.

You’ll use policy, gear knowledge, and friendly communication to resolve questions, with a focus on one-call resolution, upselling helpful products, and documenting interactions in Salesforce and OMS.