Music Customer Service Advisor – Entry Level

Guitar Center; Kansas City (MO); On-site; USD 33,000 - 42,000; Full time

Job summary

Guitar Center in Kansas City, MO seeks an entry-level Customer Service Advisor to join our Contact Center. You’ll help customers explore musical instruments and gear, ensure satisfaction, and support sales goals with friendly, informed guidance.

Responsibilities include handling inquiries via phone, email, cases and chat; resolving issues using policy and product knowledge; and documenting interactions for follow-up. Training and growth opportunities available.

Qualifications

• Entry level role focused on exceptional customer service.
• Strong communication and ability to understand customer needs.
• Basic knowledge of musical instruments and gear helps.
• Willingness to learn policies, products and procedures.
• Experience in sales or retail is a plus but not required.

Responsibilities

• Serve as first point of contact via phone, email, cases and chat.
• Resolve customer concerns using policy, procedure and gear knowledge.
• Use effective communication to understand and meet customer needs.
• Record interactions accurately in Salesforce and OMS for follow-up.
• Collaborate with team members to improve customer experience.

Skills

Customer service

Communication

Problem solving

Product knowledge

Sales awareness

Teamwork

Digital literacy

Education

Music Technology background

Tools

Salesforce

OMS

Job description

Guitar Center in Kansas City, MO seeks an entry-level Customer Service Advisor to join our Contact Center. You’ll help customers explore musical instruments and gear, ensure satisfaction, and support sales goals with friendly, informed guidance.

Responsibilities include handling inquiries via phone, email, cases and chat; resolving issues using policy and product knowledge; and documenting interactions for follow-up. Training and growth opportunities available.