Customer Service Representative

jci; Kansas City (MO); On-site; USD 19,000 - 22,000; Full time

Benefits offered by this job

Completion Bonus Program

Job summary

Johnson Controls International plc. is seeking Emergency Dispatch Operators to monitor alarm signals and respond per SOPs. We offer paid training and a built-in promotion program.

Starting at $14-$16 hourly, with multiple shifts and bilingual Spanish/English candidates encouraged to apply. Join a team with growth opportunities and a structured onboarding process.

Qualifications

• Minimum of six months of customer service experience; call center experience preferred.
• Bilingual in Spanish and English welcome to apply.
• Must be 18 years or older and able to work multiple shifts.

Responsibilities

• Serve as Emergency Dispatch Operator, monitoring alarm signals and responding per instructions.
• Complete paid training program to learn dispatch procedures.
• Place outgoing calls to verify alarms and dispatch authorities as needed.
• Document actions taken accurately in the system and follow procedures.

Skills

Customer service

Communication skills

Typing 20-25 wpm

Work under pressure

Strong work ethic

Education

High school diploma or GED

Tools

Basic computer applications

Job description

Customer Service Agents and/or Dispatchers Needed:

Starting at $14-$16 hourly based on experience! Looking for advancement and a raise? This position has a built in promotion program that will allow you to earn 2 raises in your first six months! Candidates who are bilingual in Spanish and English are welcome to apply as well, with great compensation.

What you will do

• Our Customer Service Agents will serve as Emergency Dispatch Operators, monitoring systems for alarm signals and responding to alarms using the information provided in instruction screens.

• You will learn about the dispatch operator role and standard operating procedures through our paid training course.

• Once on the job, you will place the necessary outgoing calls to verify an alarm, dispatches the proper authorities, and notifies responsible parties.

• Part of your job will be to properly document what happened and how you handled this situation within the system and make sure you followed all of the appropriate steps.

How you will do it

As an Emergency Dispatch Operator, you will participate in a five-week training program. We provide a fun and interactive learning environment. You will learn about the role and the great opportunities within our company, what is expected of you, how we monitor your performance and work together through the training classes so that you can be a successful Emergency Dispatch Operator.

You will also be automatically enrolled in our Completion Bonus Program, where they will be able to earn 3 bonuses in your first year!

What we look for

Required

• Must be 18 years old

• Multiple shifts available

• Minimum of six (6) months of customer service experience; one year or more call center experience preferred

Preferred

• High school diploma or GED preferred

• Excellent communication skills

• Able to type between 20 - 25 wpm

• Basic knowledge of computer applications

• Ability to work efficiently under pressure

• Strong problem-solving skills

• Strong organizational skills

• Strong work ethic

Day Shifts Available! Full Time

Training Class Start Date:Monday, February 17th

Time: 1:00 PM - 9:30 PM CST; Monday through Friday for 4 weeks

#JCI

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.