Customer Service Representative

SNI Companies; Jacksonville (FL); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Paid holidays

Career growth opportunities

Job summary

SNI Companies in Jacksonville is seeking a Customer Service Representative to join its front-office team. This on-site role is ideal for someone with customer service experience who can communicate clearly, stay organized, and contribute in a small, hands-on office.

You will answer inbound calls, assist customers with orders, repairs, shipping, and timelines, update records, and coordinate with multiple departments using Excel, Google Sheets, and MS Office.

Qualifications

• At least one year of customer service or related experience.
• Ability to handle a steady volume of calls and maintain composure with stressed customers.
• Must be reliable, organized, detail-oriented, and able to learn new systems.

Responsibilities

• Answer and manage inbound customer calls.
• Assist customers with orders, repair, shipping, and turnaround-time questions.
• Provide clear and professional updates to customers.
• De-escalate frustrated customers while remaining helpful.
• Enter and update customer and order information in internal systems.
• Coordinate with multiple departments throughout the day.
• Remain productive and assist with other office needs.

Skills

Customer service experience

Clear communication

Organized

Self-motivated

Tools

Google Sheets

Excel

Microsoft Office

Job description

A growing sales and manufacturing company in Jacksonville is hiring a Customer Service Representative to join its front-office team.

This position is well suited for someone with professional customer service experience who communicates clearly, stays organized, and is comfortable working in a smaller, hands-on office environment.

Responsibilities

• Answer and manage inbound customer calls
• Assist customers with order, repair, shipping, and turnaround-time questions
• Provide clear and professional updates
• De-escalate frustrated customers while remaining helpful
• Enter and update customer and order information accurately
• Use internal systems, email, Google Sheets, Excel, and Microsoft Office
• Coordinate with multiple departments throughout the day
• Remain productive and assist with other office needs during slower periods

Qualifications

• At least one year of customer service, call-center, front-desk, administrative, retail, or related experience
• Comfortable handling a steady volume of customer calls
• Able to work with frustrated or stressed customers
• Reliable, organized, detail-oriented, and self-motivated
• Comfortable learning new systems, products, and terminology
• Able to work fully onsite Monday through Friday from 9:00 AM to 5:00 PM

Experience with automotive customers, repair shops, dealerships, parts, manufacturing, distribution, or another service-related business is helpful but not required.

This is a fully onsite position in a shared front-office setting with approximately 30 employees. The company offers a relaxed, team-oriented environment and values employees who are dependable, flexible, and willing to help wherever needed.

Business-casual attire is required. Jeans may be worn with a professional top.

Compensation and Benefits

• $15–$16 per hour, based on experience
• Medical, dental, and vision insurance upon permanent hire
• Paid time off after 90 days
• Five paid holidays
• Opportunities to grow into sales, administrative, shipping, or receiving roles