Customer Service Representative

CompleteStaff; Waukesha (WI); On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

Competitive hourly rate

401(k) plan with match

Short and Long-Term Disability

AD&D

Life Insurance

Generous PTO plan

Health Insurance

Dental Insurance

Vision Insurance

Job summary

CompleteStaff seeks a Manufacturing Customer Service Representative in Wisconsin to manage customer invoicing, weekly AR collection calls, and accurate order entry. You will verify product and order specifications, confirm delivery dates, and work with sales, purchasing, engineering and manufacturing to ensure customer demands are met.

This full-time role requires strong computer skills and ERP familiarity.

Qualifications

• High school diploma or equivalent; college preferred.
• Professional customer relations skills including business writing and verbal skills.
• Must have at least 3 years of customer service, sales support, or inside sales in a B2B manufacturing environment.
• Analytical thinker with high mental aptitude and good math and organizational skills.
• Strong attention to detail and follow through; strong computer skills including data entry and ERP software.

Responsibilities

• Handle customer invoicing and weekly AR collection calls.
• Enter and manage customer orders; verify product/order specifications and confirm delivery dates.
• Collaborate with sales, purchasing, engineering and manufacturing to monitor progress and meet customer demands.
• Address and resolve inquiries, problems, and complaints regarding product quality, delivery, billing or other issues.
• Report to the General Manager and work independently.

Skills

Professional customer relations

Business writing

Verbal skills

Interpersonal skills

Analytical thinking

Math skills

Organizational skills

Data entry

ERP software

Education

High school diploma or equivalent

Tools

ERP software

Job description

We are seeking a Manufacturing Customer Service Representative with a positive, professional
attitude and ability to think and react quickly. This individual is responsible for all our customer
invoicing and weekly A/R collection calls. In this role, you will enter and manage customer
orders, consult with the customer to verify product/order specifications and confirm delivery
dates. This roles requires the ability to work closely with internal staff (sales, purchasing,
engineering, manufacturing) to monitor progress and ultimately ensure your customers’
demands are met. Your ability to positively address and resolve customer inquiries, problems,
and complaints regarding product quality, delivery, billing, and other issues will be critical to your
success. This position reports to the General Manager and must be able to work
independently. Strong computer and interpersonal skills are a must!

Benefits and Total Compensation

• Competitive hourly rate
• 401(k) plan with match
• Company Paid Benefits include: Short and Long-Term Disability, AD&D, Life Insurance
• Generous PTO plan and paid holidays
• Health, Dental, and Vision Insurance

Position Qualifications

• High school diploma or equivalent; college preferred
• Professional customer relations skills including business writing and verbal skills
• Must have at least 3 years of customer service, sales support, or inside sales experience in a B2B manufacturing environment.
• Analytical thinker with high mental aptitude and good math and organizational skills
• Strong attention to detail and follow through is a must
• Strong computer skills a must – data entry, general navigation and eventually a strong understanding of our ERP software

Full-time, First Shift (7:30am-4pm) M-F, OT as required

Hourly: $19-$24/hr based on experience