Customer Service Representative

Precision of New Hampton, Inc.; Iowa; On-site; USD 34,000 - 42,000; Full time

Job summary

Precision of New Hampton is looking for a Customer Service Representative to join our order-processing team. As the voice for customers, branches, and the traveling sales team, you will enter orders, confirm shipments, and resolve issues to protect both relationships and company interests.

The role requires clear, professional phone and written communication, strong multi-tasking, and comfort with Excel and Word. AccPac/Sage is a plus but not required.

Qualifications

• Clear, professional phone and written communication.
• Patience and courtesy with customers.
• Strong organization and the ability to multitask.
• Ability to listen and enter information across multiple screens at the same time.
• Comfort with a computer, email, Microsoft Excel, and Word.
• AccPac/Sage experience is a plus, not required.

Responsibilities

• Answer inbound calls and place outbound calls to customers, distributors, warehouses, branch staff, and sales.
• Enter and process sales orders.
• Process credit card payments and credits.
• Confirm shipments and schedule pickups.
• Work with Precision distributors and warehouses to get orders filled.
• Complete bank deposits and related admin.
• Keep Excel and Word files current.
• Resolve issues quickly while protecting both the customer relationship and the company’s interests.

Skills

Communication

Multitasking

Organization

Active listening

Office software

Tools

Excel

Word

AccPac/Sage

Job description

Careers / Office / Customer Service Representative

Precision of New Hampton is hiring a Customer Service Representative to join our order-processing team. This is a front-line role: you will be the voice customers, branches, and the traveling sales team hear when they need an order entered, a shipment confirmed, or a problem solved.

We are looking for someone who is organized, professional on the phone, and comfortable handling several things at once without dropping the details.

What you will do

• Answer inbound calls and place outbound calls to customers, distributors, warehouses, branch staff, and sales
• Enter and process sales orders
• Process credit card payments and credits
• Confirm shipments and schedule pickups
• Work with Precision distributors and warehouses to get orders filled
• Complete bank deposits and related admin
• Keep Excel and Word files current
• Resolve issues quickly while protecting both the customer relationship and the company’s interests

What you need

• Clear, professional phone and written communication
• Patience and courtesy with customers
• Strong organization and the ability to multitask
• Ability to listen and enter information across multiple screens at the same time
• Comfort with a computer, email, Microsoft Excel, and Word
• AccPac/Sage experience is a plus, not required