Customer Service Representative Indianapolis, IN

OBE; Indianapolis (IN); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Industry-competitive benefits

Paid time off and floating holidays

Pay-for-performance with potential for

Annual raises and bonuses

Job summary

OBE is seeking a Customer Service Representative to manage customer communications via phone, email, and chat and to support distribution centers’ operations. You will be a key link between customers, operations, transportation, inventory, and internal teams to ensure accurate order processing and timely issue resolution.

Join a team that values hands-on problem solving in a fast-paced environment, with opportunities for growth in our manufacturing and distribution network across multiple

Qualifications

• Strong written and verbal communication skills.
• Experience in a fast-paced operational environment is preferred.
• Experience in manufacturing, distribution, logistics, or supply chain is beneficial.

Responsibilities

• Manage inbound and outbound customer communications via phone, email, and chat.
• Process orders, updates, enter orders, inquiries, and service requests.
• Coordinate with distribution center personnel for shipment status and inventory availability.
• Monitor orders from entry to fulfillment and delivery completion.
• Resolve customer concerns and escalate complex issues as needed.

Skills

Strong written and verbal comms

Fast-paced operational environment

Manufacturing/distribution logistics

Education

High school diploma or equivalent

Associate or Bachelor’s degree preferred

Tools

AS400/XSurpass

Microsoft Office

Job description

From apartments in New York to hospitals and stadiums in Dallas, libraries at prestigious universities to creating modern retail experiences, our teams contribute architectural glass and building products to projects that shape the way people live, work, heal, learn, and play. At OBE, the work of our employees truly matters. With over 6,500 employees, we operate more than 80 manufacturing and distribution facilities in five countries. You can see some of our favorite projects here .

Start your journey with OBE and help us build the future.

What You'll Will Get To Do

The Customer Service Representative is responsible for managing customer communications through phone, email, and chat channels while supporting the operational activities of assigned distribution centers. This role serves as a key communication link between customers, operations, transportation, inventory, and internal support teams to ensure accurate order processing, timely issue resolution, and quality customer experience.

Job Responsibilities

• Manage inbound and outbound customer communication through phone, email, and chat platforms.
• Process customer orders, order updates, enter orders, delivery inquiries, and service requests.
• Coordinate with distribution center personnel to provide shipment status, inventory availability, lead times, and delivery updates.
• Monitor customer orders from entry through fulfillment and delivery completion.
• Resolve customer concerns and elevate complex issues as appropriate.

Qualification Requirements

• High school diploma or equivalent required; associate or bachelor’s degree preferred
• 2+ years of customer service, call center, logistics, or distribution support experience
• Strong written and verbal communication skills
• Experience with AS400/ XSurpass is beneficial but not required
• Proficiency with Microsoft Office applications
• Ability to work in a fast-paced operational environment
• Manufacturing, distribution, logistics, or supply chain industry experience

What OBEOffers You

• Benefits that benefit you – industry competitive benefits at the lowest cost to the employee
• Work-life balance – PTO and holidays, including floating holidays you can choose
• Compensation that rewards your hard work – A pay-for-performance culture with potential for annual raises and bonuses
• Training – We will equip you with the knowledge and skills you need to succeed

OBE will not discharge or discriminate against employees or applicants for discussing, disclosing, or inquiring about their own or others' pay.