Customer Service Rep

Oldcastle BuildingEnvelope; Houston (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

PTO and holidays

Pay-for-performance with annual raises

Training

Low-cost benefits

Job summary

Oldcastle BuildingEnvelope in Houston, TX, is seeking a Customer Service Representative to manage communications via phone, email, and chat while supporting distribution center operations. You will be a key link between customers, operations, transportation, inventory, and internal support teams to ensure accurate order processing and timely issue resolution.

The role requires a high school diploma (associate or bachelor’s preferred), 2+ years in customer service or logistics, and strong written

Qualifications

• High school diploma or equivalent; associate/bachelor’s preferred.
• 2+ years in customer service, call center, logistics, or distribution support.
• Strong written and verbal communication skills.
• Experience handling phone and email interactions.
• Proficiency with Microsoft Office.
• Ability to work in a fast-paced operational environment.
• Manufacturing, distribution, logistics, or supply chain experience.

Responsibilities

• Manage inbound and outbound customer communication via phone, email, and chat platforms.
• Process customer orders, order updates, enter orders, delivery inquiries, and service requests.
• Coordinate with distribution center personnel to provide shipment status, inventory availability, lead times, and delivery updates.
• Monitor customer orders from entry through fulfillment and delivery completion.
• Resolve customer concerns and elevate complex issues as appropriate.

Skills

Customer service

Phone & email

Microsoft Office

Communication skills

Fast-paced

Logistics experience

Education

High school diploma

Associate or Bachelor’s preferred

Job description

From apartments in New York to hospitals and stadiums in Dallas, libraries at prestigious universities to creating modern retail experiences, our teams contribute architectural glass and building products to projects that shape the way people live, work, heal, learn, and play. At OBE, the work of our employees truly matters. With over 6,500 employees, we operate more than 80 manufacturing and distribution facilities in five countries. You can see some of our favorite projects here .

Start your journey with OBE and help us build the future.

What You'll Will Get To Do

The Customer Service Representative is responsible for managing customer communications through phone, email, and chat channels while supporting the operational activities of assigned distribution centers. This role serves as a key communication link between customers, operations, transportation, inventory, and internal support teams to ensure accurate order processing, timely issue resolution, and quality customer experience.

Job Responsibilities

• Manage inbound and outbound customer communication through phone, email, and chat platforms.
• Process customer orders, order updates, enter orders, delivery inquiries, and service requests.
• Coordinate with distribution center personnel to provide shipment status, inventory availability, lead times, and delivery updates.
• Monitor customer orders from entry through fulfillment and delivery completion.
• Resolve customer concerns and elevate complex issues as appropriate.

Qualification Requirements

• High school diploma or equivalent required; associate or bachelor’s degree preferred
• 2+ years of customer service, call center, logistics, or distribution support experience
• Strong written and verbal communication skills
• Experience managing phone and email customer interactions
• Proficiency with Microsoft Office applications
• Ability to work in a fast-paced operational environment
• Manufacturing, distribution, logistics, or supply chain industry experience

What OBEOffers You

• Benefits that benefit you – industry competitive benefits at the lowest cost to the employee
• Work-life balance – PTO and holidays, including floating holidays you can choose
• Compensation that rewards your hard work – A pay-for-performance culture with potential for annual raises and bonuses
• Training – We will equip you with the knowledge and skills you need to succeed

OBE will not discharge or discriminate against employees or applicants for discussing, disclosing, or inquiring about their own or others' pay.