Customer Service Representative

Oldcastle BuildingEnvelope; Denver (CO); On-site; USD 31,000 - 32,000; Full time

Job summary

Oldcastle BuildingEnvelope is seeking a Customer Service Representative to manage customer communications via phone, email, and chat while supporting distribution centers. You will act as a link between customers, operations, transportation, inventory, and internal teams to ensure accurate orders and timely resolutions.

The role requires a high school diploma, 2+ years in customer service or logistics, and strong communication skills. Experience with AS400/XSurpass and MS Office is a plus.

Qualifications

• High school diploma or equivalent required; associate or bachelor’s degree preferred.
• 2+ years of customer service, call center, logistics, or distribution support experience.
• Strong written and verbal communication skills.
• Experience with AS400/XSurpass is beneficial but not required.
• Proficiency with Microsoft Office applications.
• Ability to work in a fast-paced operational environment.
• Manufacturing, distribution, logistics, or supply chain industry experience.

Responsibilities

• Manage inbound and outbound customer communication through phone, email, and chat platforms.
• Process customer orders, order updates, enter orders, delivery inquiries, and service requests.
• Coordinate with distribution center personnel to provide shipment status, inventory availability, lead times, and delivery updates.
• Monitor customer orders from entry through fulfillment and delivery completion.
• Resolve customer concerns and escalated complex issues as appropriate.

Skills

Communication skills

MS Office proficiency

Fast-paced environment

Manufacturing/logistics experience

AS400/XSurpass familiarity

Education

High school diploma or equivalent

Associate or Bachelor’s degree preferred

Tools

AS400/XSurpass

Job description

Come Join Us! From apartments in New York to hospitals and stadiums in Dallas, libraries at prestigious universities to creating modern retail experiences, our teams contribute architectural glass and building products to projects that shape the way people live, work, heal, learn, and play. At OBE, the work of our employees truly matters. With over 6,500 employees, we operate more than 80 manufacturing and distribution facilities in five countries. You can see some of our favorite projects here.

Come Join Us! From apartments in New York to hospitals and stadiums in Dallas, libraries at prestigious universities to creating modern retail experiences, our teams contribute architectural glass and building products to projects that shape the way people live, work, heal, learn, and play. At OBE, the work of our employees truly matters. With over 6,500 employees, we operate more than 80 manufacturing and distribution facilities in five countries. You can see some of our favorite projects here.

Start your journey with OBE and help us build the future.

What You'll Will Get To Do

The Customer Service Representative is responsible for managing customer communications through phone, email, and chat channels while supporting the operational activities of assigned distribution centers. This role serves as a key communication link between customers, operations, transportation, inventory, and internal support teams to ensure accurate order processing, timely issue resolution, and quality customer experience.

Job Responsibilities

• Manage inbound and outbound customer communication through phone, email, and chat platforms.
• Process customer orders, order updates, enter orders, delivery inquiries, and service requests.
• Coordinate with distribution center personnel to provide shipment status, inventory availability, lead times, and delivery updates.
• Monitor customer orders from entry through fulfillment and delivery completion.
• Resolve customer concerns and escalated complex issues as appropriate.

Qualification Requirements

• High school diploma or equivalent required; associate or bachelor’s degree preferred
• 2+ years of customer service, call center, logistics, or distribution support experience
• Strong written and verbal communication skills
• Experience with AS400/XSurpass is beneficial but not required
• Proficiency with Microsoft Office applications
• Ability to work in a fast-paced operational environment
• Manufacturing, distribution, logistics, or supply chain industry experience

Position Pay Range: $22.50 USD - $23 USD

What OBE Offers You

• Benefits that benefit you – industry competitive benefits at the lowest cost to the employee
• Work-life balance – PTO and holidays, including floating holidays you can choose
• Compensation that rewards your hard work – A pay-for-performance culture with potential for annual raises and bonuses
• Training – We will equip you with the knowledge and skills you need to succeed

OBE Privacy Policy

OBE will not discharge or discriminate against employees or applicants for discussing, disclosing, or inquiring about their own or others' pay.