Patient Services Representative

Optum; Indianapolis (IN); On-site; USD 22,000 - 40,000; Full time

Benefits offered by this job

Medical plan

Dental & Vision

Life & AD&D Insurance

Short-term & Long-term disability

401(k)

Education reimbursement

Employee discounts

Employee referral bonus

Voluntary benefits

Job summary

Optum in Indianapolis, IN is seeking a Patient Services Representative for a full-time, 40-hour work week. You will greet patients, assist with intake, collect payments, and help manage appointments in a collaborative office setting.

The role involves handling cashier duties, processing walk-ins, and maintaining medical records while ensuring timely documentation and communication. This position offers competitive pay and benefits within a supportive team environment.

Qualifications

• High School Diploma or GED required.
• 1+ year of healthcare experience required.

Responsibilities

• Greet patients as they arrive and manage wait time.
• Assist patients with intake processes including copying required documents.
• Collect co-payments, co-insurance and deductibles and issue receipts.
• Manage cashier box and daily deposits according to company policies.
• Process walk-in patients and visitors.
• Schedule and reschedule appointments.
• Manage medical records (files/scans; prepare for schedule).
• Ensure all correspondence is scanned and filed in a timely manner.

Skills

Healthcare experience

Education

High School Diploma/GED

Tools

EPIC

Job description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come makes an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. As a Patient Services Representative, you will be working in a collaborative office environment alongside other medical professionals.

Location

10421 EAST COUNTY RD 100 N INDIANAPOLIS, IN 46234 (located in the Avon area)

Schedule

FT, 40 hours per week. Monday - Friday, 8am - 5pm.

Primary Responsibilities

• Greet patients as they arrive and manage wait time
• Assist patients with intake processes including copying required documents
• Collect co-payments, co-insurance and deductibles and issues receipts
• Manage cashier box and daily deposits according to company policies
• Process walk-in patients and visitors
• Scheduling and rescheduling appointments
• Manage medical records (maintains, files/scans, prepares for schedule)
• Ensure all correspondence is scanned and/or filed in timely manner
• Perform all other related duties as assigned

What Are The Reasons To Consider Working For UnitedHealth Group?

Put It All Together - Competitive Base Pay, a Full And Comprehensive Benefit Program, Performance Rewards, And a Management Team Who Demonstrates Their Commitment To Your Success. Some Of Our Offerings Include

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications

• High School Diploma/GED
• 1+ years of healthcare experience

Preferred Qualifications

• Previous experience with medical insurance, experience in medical billing
• Prior experience with EPIC computer applications
• Working knowledge of medical terminology

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.00 to $29.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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