Customer Service Representative

Hajoca; Indianapolis (IN); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Customer Service Representative to join their dynamic team in Indianapolis. This role is perfect for someone who thrives on delivering exceptional customer service and has a knack for sales. You'll be responsible for processing orders, assisting customers, and identifying opportunities for upselling. With a strong focus on building relationships, your communication and problem-solving skills will be key to success. The company values its employees and offers a competitive salary along with a comprehensive benefits package, making it an excellent opportunity for personal and professional growth.

Benefits

Medical, dental, and vision coverage

401(k) with company contributions

Paid vacation and holidays

Profit-Sharing Program

Employee discounts

College tuition benefits

Paid day of community service

Targeted training programs

Company wellness program

Qualifications

• Experience in customer service or inside sales is required.
• Knowledge of products sold in the Profit Center preferred.

Responsibilities

• Process Sales Orders and assist customers at the Profit Center.
• Resolve customer problems and communicate changes in business.

Skills

Customer Service

Communication Skills

Sales Skills

Microsoft Office

Problem Solving

Education

High School Diploma

Driver's License

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Hughes Supply, 1345 Brookville Way, Indianapolis, Indiana, United States of America Req #7771

Friday, March 28, 2025

Hajoca Corporation is one of the country’s largest privately-held wholesale distributors of plumbing, heating & cooling, and industrial supplies. Founded in 1858, Hajoca is based on the principles of “Service, Integrity, Reliability,” and on relationships of trust and support with teammates, customers, and suppliers. Throughout its history, Hajoca has played an active role in shaping advances in plumbing. However, we attribute our success to two simple truths; a unique business philosophy and talented people. Hajoca is all about the people, who give us our advantage, and who will guide us successfully into the future.

Hughes Supply is looking for a Customer Service Representative at their Indianapolis, IN location.

Pay: $20 to $21.50 per hour.

Are you friendly and thrive on providing great customer service? Are you knowledgeable and service-oriented? Are you an excellent communicator? If so, we’d like you to join our team as a Customer Service Representative.

About the Role:

You will:

1. Accurately process Sales Orders and Bids generated through telephone sales transactions.
2. Assist customers who pick up their order at our Profit Center.
3. Find innovative ways to grow sales with existing customers and become their trusted advisor.
4. Identify opportunities for value-added services and articulate our solutions.
5. Investigate and resolve customer problems and address pricing deductions and material returns timely and in accordance with Company policy and procedure.
6. Process Inside Sales returns and refund paperwork in accordance with Company policy and procedure.
7. Communicate to the Profit Center Manager and Credit Manager any changes in a customer’s business that might cause a credit risk.
8. Complete various daily, weekly and monthly reports.
9. Support the Product Manager’s activities as needed.
10. Successfully complete required safety and compliance training programs as assigned.
11. Perform other reasonably related duties as assigned by immediate supervisor and other management as required.

About You:

1. Experience in customer service or inside sales.
2. Knowledge of products sold in the Profit Center preferred.
3. Be able to drive a vehicle over 10,000 lbs. As a non-CDL driver, you must:

• Be at least 21 years old.
• Possess a proper and valid driver’s license.
• Have a driving record that meets the criteria for being an Authorized Driver in accordance with Company policy.
• Be able to pass a Department of Transportation physical examination before beginning work and again at least every two years while employed and performing this job function.

Our ideal candidate will also:

1. Effectively use Microsoft Office software (Outlook, Word, Excel) to communicate via email, maintain weekly sales plans, call reports, customer contact files, and analyze customer data.
2. Demonstrate outstanding customer service, telephone/verbal communication, and generous listening skills.
3. Demonstrate product knowledge to answer customer questions and identify opportunities to upsell or cross-sell.
4. Build influential relationships and trust with customers and vendors through open and interactive communication.
5. Be able to ask probing questions to understand customer needs, overcome objections by recommending profitable solutions, explain our value-added services, and ask for the order and close the sale.
6. Be able to build positive working relationships and inspire teamwork with co-workers.
7. Be able to learn and operate the computer-related systems used to process orders.
8. Be able to learn to operate warehouse material-handling equipment.
9. Read, write, speak, and understand English.
10. Be able to add, subtract, multiply, and divide, using whole numbers, common fractions, and decimals.

The benefits of working with us:

Our culture is well-suited for exceptional people who use their talents to drive business and want to share in the financial success their efforts yield. In addition to a competitive starting wage, we offer a Profit-Sharing Program that provides each team member with an opportunity to earn a direct share of the profits on an annual basis. In addition to our generous compensation package, Hajoca also offers:

Full-time benefits (for team members working 30 or more hours per week):

• Medical, dental, vision, and prescription coverage.
• Accident and Hospital Indemnity coverage.
• Life insurance and Long Term Disability.
• Pre-tax accounts for healthcare and dependent care.
• Paid vacation, holidays, and sick time.
• Paid pregnancy and parental leave.
• Paid day of community service.

Full-time and part-time benefits:

• 401(k).
• Retirement cash account with company contributions.
• Targeted training programs focused on your personal and professional growth.
• Company wellness program.
• Employee discounts.
• College tuition benefits.

*Please note that benefit offerings may differ for teammates covered under a collective bargaining agreement or employed through an intern program.

EEOC Statement

Hajoca Corporation is an Equal Opportunity Employer (Equal Opportunity Employer/Veterans/Disabled).

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity/expression, national origin, age, veteran status, disability, or any other protected category pursuant to federal, state or local laws.

Hajoca values diversity, equity, and inclusion and this policy applies to all employment practices at Hajoca.

Background Screening Statement

We are a drug-free workplace. Employment is contingent upon pre-employment drug screening, and successful completion of a criminal background investigation subject to any federal, state, and local laws.