Customer Service Representative

Skid Steer Attachment Depot; Huntsville (AL); On-site; USD 35,000 - 50,000; Full time

Job summary

Skid Steer Attachment Depot in Huntsville, Alabama is expanding its sales team and seeking a Customer Service representative. The role involves communicating with customers through various channels, assisting in order placements, and providing detailed product information. Candidates with strong communication skills, experience in customer service, and willingness to learn software like NetSuite are preferred. Competitive pay based on experience is offered with a work schedule of Monday to Friday from 8 am to 6 pm and Saturday from 8 am to Noon.

Qualifications

• Strong communication skills to assist customers effectively.
• Experience in customer service is preferred.

Responsibilities

• Communicate with customers on site, via phone, email, and web platforms.
• Help customers place orders online and over the phone.
• Answer order status questions and other shipping inquiries.
• Provide knowledgeable answers to customers on product specifications.
• Create sales orders, invoices, and take payments.

Skills

Excellent communication and interpersonal skills

Ability to learn web-based software

Education

Bachelor’s degree or High School diploma with 2+ years of experience

Job description

We are expanding our sales team after having strong and continued growth. With multiple positions available we can work to create the job that best suits your strengths. Our Customer Service position will answer customer questions and assist customers in placing orders in person, over the phone, and online.

Responsibilities

• Communicate with customers on site, via phone, email, and web platforms
• Help customers place orders online and over the phone
• Answer order status questions and other shipping inquiries
• Become a product expert and work to provide each customer with knowledgeable answers to questions on product specifications, pricing, and availability
• Create sales orders, invoices and take payments for customers

Skills

• Bachelor’s degree or High School diploma with 2+ years of experience strongly preferred.
• Ability to learn how to use our web-based software including NetSuite within 30 days of taking the job
• Excellent communication and interpersonal skills

Pay

Competitive pay scale for the market based on experience

Hours: M-F: 8am to 6pm & Saturday: 8am to Noon