Customer Service Representative Hudson NY

AHU Technologies; Washington (District of Columbia); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Competitive hourly pay

Medical insurance

Dental insurance

Vision insurance

Life insurance (company-paid)

Voluntary life insurance

401(k) with company match

Training and career growth

Job summary

AHU Technologies in Hudson, NY is seeking a Customer Service Representative to manage customer accounts, process orders, prepare quotations, and resolve inquiries in a fast-paced manufacturing environment.

This on-site, full-time role requires a high school diploma, strong communication, attention to detail, and the ability to work cross-functionally with sales and production. Occasional travel is required.

Qualifications

• High School Diploma or equivalent required.
• Previous customer service experience preferred.
• Strong communication and multitasking abilities.
• Detail-oriented with organizational skills.

Responsibilities

• Open and update customer accounts with accurate information.
• Respond to inquiries with product quotations and technical details.
• Process orders and contract reviews; communicate status to customers.
• Resolve complaints with effective solutions and timely follow-up.
• Coordinate samples, order status, and expedited shipments.
• Maintain documentation and customer records; collaborate with internal teams.

Skills

Customer service

Relationship-building

Verbal communication

Written communication

Problem solving

Organizational skills

Multitasking

Teamwork

Attention to detail

Education

High School Diploma or equivalent

Tools

ERP software

Quotations

Order processing

Data entry

MS Office

Office equipment

Email systems

CRM software

Job description

POSITION: Customer Service Representative

LOCATION: Hudson, New York

WORK TYPE: On-Site

YEARS OF EXPERIENCE: Previous Customer Service Experience Preferred

SALARY: From $20.00 per hour

JOB TYPE: Full-Time

POSITION OVERVIEW

The Customer Service Representative is responsible for providing exceptional customer support by managing customer accounts, processing orders, preparing quotations, resolving customer inquiries, and ensuring timely communication with customers. This role serves as a key liaison between customers and internal departments while maintaining accurate records and supporting sales operations.

MEASURES OF SUCCESS / KEY RESPONSIBILITIES

• Open and update customer accounts by maintaining accurate customer information.
• Respond to customer inquiries and provide product quotations and technical information.
• Process customer orders, order changes, and contract reviews.
• Resolve customer complaints by identifying issues and providing appropriate solutions.
• Coordinate sample requests, order status updates, and expedited shipments.
• Maintain accurate documentation and customer records.
• Communicate effectively with internal departments to ensure customer satisfaction.
• Perform data entry and maintain order accuracy.
• Travel occasionally as required.
• Perform additional duties as assigned.

QUALIFICATIONS / IDEAL CANDIDATE ATTRIBUTES

• High School Diploma or equivalent required.
• Previous customer service experience preferred.
• Strong customer service and relationship-building skills.
• Excellent verbal and written communication skills.
• Strong problem-solving and organizational abilities.
• Ability to multitask in a fast-paced environment.
• Detail-oriented with a quality-focused mindset.
• Ability to work independently and as part of a team.

TECHNICAL SKILLS (if applicable)

• Customer Service & Account Management
• Product Quotations & Order Processing
• Contract Review
• Data Entry & Documentation
• Microsoft Office (Word, Outlook, Excel)
• General Office Equipment
• Email & Communication Systems
• Internal ERP/Business Software (Training Provided)

BENEFITS PACKAGE & EMPLOYEE PROGRAMS

• Competitive Hourly Pay
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Company-Paid Life Insurance
• Optional Voluntary Life Insurance
• 401(k) with Company Match
• Hands-on Training & Career Growth Opportunities

WORK ENVIRONMENT

• On-site office environment within a manufacturing facility.
• Frequent interaction with customers, sales, and production teams.
• Fast-paced environment requiring strong multitasking and communication skills.
• Light physical activity with occasional lifting of up to 20 lbs.

ADDITIONAL INFORMATION

• Equal Opportunity Employer.
• Training provided on internal software systems, product lines, contract review, purchasing processes, and plastic product attributes.
• Opportunity to build a long-term career in customer service within a manufacturing environment.