Customer Service Representative

Neb Corp; Howards Grove (WI); On-site; USD 31,000 - 48,000; Full time

Benefits offered by this job

Health, Dental, Vision Insurance

Health Savings Account with Employer

Disability & Life Insurance

Voluntary Life & Flexible Spending

401(k) with Employer Match

Paid Time Off

Flexible scheduling

Education Assistance Program

Product & Service Discounts

Job summary

National Exchange Bank & Trust in Howards Grove, WI is seeking a Customer Service Representative to support customers daily. The role offers both part-time and full-time options and is strictly on-site, requiring strong cash handling and product knowledge.

You will assist customers with banking decisions, process transactions, and promote bank services. The ideal candidate has a high school diploma or equivalent and excellent communication skills, with a focus on accuracy and customer care.

Qualifications

• Interpersonal skills to relate to customers and coworkers with a friendly demeanor.
• Clear communication via phone, email, and in person.
• High school diploma or equivalent required.

Responsibilities

• Guide customers in making informed financial decisions.
• Process teller transactions including deposits, withdrawals, and checks.
• Promote appropriate bank products and services.
• Maintain an accurate cash drawer with attention to detail.

Skills

Interpersonal skills

Communication

High school diploma or equivalent

Education

High school diploma

Tools

Microsoft Word

Excel

Outlook

Teams

Job description

Customer Service Representative

Part-Time/Full-Time Howards Grove, WI, US 1 Attachments

4 days ago Requisition ID: 1699

Why NEBAT?

Trusted. Genuine. Successful. National Exchange Bank & Trust is an independent, family-owned bank with big bank abilities, serving southeastern Wisconsin. Founded in 1933, we are a trusted business partner, employer, and community member. At National Exchange Bank & Trust, you will enjoy a flexible, friendly, family environment, a rewarding career, and opportunities to make a difference in the communities we serve. We believe in bringing out the best in our talent and are committed to fostering an inclusive environment of growth and development.

Position Summary

As a Customer Services Representative, you will have the opportunity to create a difference in the lives of our customers every single day.

• Providing guidance to help customers make decisions about their financial needs.
• Completing teller transactions including cashing checks, processing deposits, and withdrawals.
• Offering appropriate bank products and services.
• Balancing and maintaining a cash drawer with accuracy and attention to detail.

Essential Knowledge & Skills

The following skills are needed to be successful in your banking career as a Customer Service Representative:

• Interpersonal skills necessary to relate to and empathize with customers and coworkers to maintain a friendly demeanor throughout the day.
• Be able to operate standard office, and bank equipment and required software including Microsoft Word, Excel, Outlook, and Teams.
• Ability to communicate effectively via phone, email and in person.
• A high school diploma or equivalent.

Benefits Offered

National Exchange Bank & Trust offers a competitive benefit package for both Full-Time and Part-Time employees including:

• Health, Dental, and Vision Insurance
• Health Savings Account with Employer Contributions
• Short and Long Term DisabilityEmployer Paid Life and AD&D Insurance
• Voluntary Life, Flexible Spending Accounts, Accident, Critical Illness, Hospital Indemnity, and Legal Insurance
• 401(k) with Employer Match & Profit Sharing
• Paid Time Off
• Flexible scheduling
• Education Assistance Program
• Product & Service Discounts & more!

*This is a fully on-site role; remote work is not available.