Customer Service Representative

Lehigh Hanson Inc.; Houston, Northern (TX, KY); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

401(k) plan with company contribution

Medical, Dental, Vision

HSA/HRA/FSA

AD&D, Disability & Life Insurance

Paid leave & holidays

Job summary

Lehigh Hanson Inc. is seeking a customer service coordinator to act as the main contact for customers, ensuring responsive and professional service.

The role involves processing ready mix concrete orders and coordinating with dispatch, sales, and operations to ensure timely delivery. The position requires strong communication, multitasking, and problem-solving skills with proficiency in order management systems.

Qualifications

• Strong customer service skills with the ability to communicate effectively and professionally.
• Demonstrated capability to manage multiple priorities while maintaining accuracy and attention to detail.
• Ability to solve problems, make sound decisions, and respond effectively in a fast-paced environment.
• Proficiency with computer systems and business applications used for order management and customer support.
• Commitment to teamwork, collaboration, and delivering an exceptional customer experience.

Responsibilities

• Serve as the primary point of contact for customers, providing responsive and professional service.
• Process and coordinate ready mix concrete orders to ensure accurate and timely delivery.
• Collaborate with dispatch, sales, and operations teams to resolve customer inquiries and service issues.
• Maintain accurate customer, order, and service records within company systems.
• Proactively build positive customer relationships that support satisfaction and business growth.

Skills

Customer service

Communication

Multitasking

Problem solving

Attention to detail

Tools

Order management software

Computer systems

Job description

Serve as the primary point of contact for customers, providing responsive and professional service.

Process and coordinate ready mix concrete orders to ensure accurate and timely delivery.

Collaborate with dispatch, sales, and operations teams to resolve customer inquiries and service issues.

Maintain accurate customer, order, and service records within company systems.

Proactively build positive customer relationships that support satisfaction and business growth.

What Are We Looking For

Strong customer service skills with the ability to communicate effectively and professionally.

Demonstrated capability to manage multiple priorities while maintaining accuracy and attention to detail.

Ability to solve problems, make sound decisions, and respond effectively in a fast-paced environment.

Proficiency with computer systems and business applications used for order management and customer support.

Commitment to teamwork, collaboration, and delivering an exceptional customer experience.

Primarily office-based with frequent interaction with customers, dispatch, sales, and operations teams.

Fast-paced environment requiring effective multitasking and time management skills.

May require flexibility to support business needs, including occasional extended hours during peak operations.

What We Offer

401(k) retirement savings plan with an automatic company contribution as well as matching contributions.

Highly competitive benefits programs, including:

• Medical, Dental, and Vision along with Prescription Drug Benefits
• Health Saving Savings Account (HSA), Health Reimbursement Account (HRA) and Flexible Spending Account (FSA)
• AD&D, Short- and Long-Term Disability Coverage as well as Basic Life Insurance
• Paid Bonding Leave, 15 days of Paid Vacation, 40 hours of Paid Sick Leave and 10 Paid Holidays

Equal Opportunity Employer - Minority / Female / Veteran / Disabled.

Provide your feedback on BizChat

As part of our hiring process, we may use AI-assisted tools to support the screening and evaluation of candidate applications and interviews. These tools help streamline the initial assessment, but all decisions about candidate advancement are made by human recruiters and hiring managers. While technology supports early steps, every interview will be handled by experienced recruiters and hiring managers to provide a personal touch.

Heidelberg Materials provides the materials to build our future. Our future is sustainable. Our future is digital. And it goes beyond cement, aggregates and ready-mixed concrete. Heidelberg Materials North America operates more than 450 locations with approximately 9,000 employees in the U.S. and Canada.