Customer Support

ResinSmart; Fort Worth (TX); On-site; USD 30,000 - 45,000; Full time

Job summary

ResinSmart in Fort Worth is seeking a customer support representative to manage customer queries and complaints effectively. This role requires excellent communication skills and the ability to handle multiple priorities, ensuring customer satisfaction through proactive engagement.

The successful candidate will have proven experience in customer support and strong phone handling skills. Join us to help maintain our high standards and strong customer relationships.

Qualifications

• Proven customer support experience or experience as a Client Service Representative.
• Strong phone contact handling skills and active listening.
• Track record of over-achieving quota.

Responsibilities

• Manage large amounts of incoming phone calls.
• Identify and assess customers’ needs to achieve satisfaction.
• Handle customer complaints and provide appropriate solutions.

Skills

Customer orientation

Active listening

Phone contact handling

Communication skills

Time management

Education

High school diploma

Job description

RTi provides market intel and tools that result in complete price transparency. This empowers your procurement team with the ability to obtain best‑class pricing on the materials they buy. Our collaboration is all done behind the scenes, invisible to your supplier base.

Job Description

We are hiring a customer support to manage customer queries and complaints. You will also be asked to process orders, modifications, and elevate complaints across a number of communication channels. To do well in this role you need to remain calm when customers are frustrated and have experience working with computers.

• Manage large amounts of incoming phone calls

Identify and assess customers’ needs to achieve satisfaction

Build sustainable relationships and trust with customer accounts through open and interactive communication

Provide accurate, valid and complete information by using the right methods/tools

Meet personal/customer service team sales targets and call handling quotas

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Keep records of customer interactions, process customer accounts and file documents

Follow communication procedures, guidelines and policies

Take the extra mile to engage customers

Qualifications

• Proven customer support experience or experience as a Client Service Representative
• Track record of over‑achieving quota
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi‑task, prioritize, and manage time effectively
• High school diploma

Additional Information

All your information will be kept confidential according to EEO guidelines.