Customer Service Representative

TPI Global Solutions; Ashburn (VA); On-site; USD 45,000 - 65,000; Full time

Job summary

TPI Global Solutions in Ashburn, VA seeks a customer service professional to enter and check orders, handle customer inquiries by phone and email, and manage quotes and RMAs.

You will support post-sales follow-up, run reports, and maintain accurate customer and opportunity data while collaborating with the Regional Manager to drive sales and service excellence.

Qualifications

• 1-3 years of CSR experience.
• Excellent written and verbal communication skills.
• Strong organizational and analytical abilities.
• Interpersonal skills and attention to detail.
• Ability to multi-task in a fast-paced environment.
• Previous customer service or technical experience preferred.

Responsibilities

• Enter and check orders and handle customer calls and emails.
• Handle quotes and issues and update RMAs.
• Post-sales and quotes follow-up and run assigned reports.
• Manage accounts and relationships within a territory with the Regional Manager.
• Update customer, account and opportunity information in databases.
• Support ISO quality system and communicate company differentiators.

Skills

CSR experience

Communication skills

Organizational skills

Analytical skills

Interpersonal skills

Detail-oriented

Multi-tasking

Customer service

Job description

Enter and check orders. Handle customer phone calls and emails.

Handle quotes and issues and update RMA’s. Post sales and quotes follow up. Run reports as assigned.

Manage accounts and relationships within a territory with designated Regional Manager to increase sales growth and revenue. Engage daily with Regional Manager to prioritize and plan workflow, tasks and activities.

Update relevant customer, account and opportunity information through various databases. Perform customer needs analysis and recommends options based on those needs.

Support ISO quality system, quality policy and continuous improvement efforts. Understand competitive landscape and accurately communicates company differentiators and value.

Responsible for helping train new employees as assigned by supervisor. Responsible for contributing to a positive and productive work environment.

Other Duties as assigned

Skills:

• 1-3 years of CSR experience


• Minimum of 1 year sales experience preferred


• Excellent communication skills, both written and verbal


• Excellent organizational, analytical and interpersonal skills


• Detail-oriented


• Ability to work and multi-task in a fast paced environment


• Previous customer service or technical experience preferred.