Call Center Representatives Wanted

Universal Fidelity LP; Houston (TX); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Medical, Dental, Vision, Life Insurance

Partner perks with discounts at merchants

Opportunities for growth and advancement

Job summary

Universal Fidelity LP is seeking a Call Center Representative to join our team in Houston, Texas. This full-time position involves answering customer inquiries, managing accounts, and providing excellent service in a dynamic environment.

The ideal candidate possesses strong communication skills, a problem-solving attitude, and a willingness to learn. We offer medical, dental, and vision insurance, along with a supportive team atmosphere and opportunities for personal growth.

Qualifications

• Excellent verbal and written communication skills.
• A positive attitude and ability to solve problems.
• Calm and focused during busy situations.
• Willingness to learn and grow.

Responsibilities

• Answer inbound calls and make outbound calls.
• Manage customer accounts and process payments.
• Find solutions for customer problems.
• Maintain accurate records of interactions.
• Provide excellent customer service.

Skills

Excellent communication skills

Problem-solving skills

Ability to stay calm in busy situations

Basic computer skills

Job description

Job Opportunity: Call Center Representative Location: 17320 Katy Freeway, Ste 125, Houston, TX 77094

Full-Time Position Positions on site

Tuesday-Saturday 8am-6pm central time. This is not a remote position.

We have entry level positions and a local commute. No collection experience is necessary! UFLP will provide continued development after training to ensure your success. Come build your resume with us!

Are you a problem-solver who loves talking to people? Are you dependable? Do you thrive in a fast-paced environment and enjoy helping others? We want you to join our team!

What You'll Be Doing:

• Answering inbound calls and making outbound calls to assist customers with their inquiries or concerns.
• Managing customer accounts, including processing payments and resolving billing issues.
• Finding solutions for customer problems and escalating complex issues when necessary.
• Maintaining accurate records of customer interactions and transactions.
• Offering excellent customer service with a friendly and professional attitude.

What We're Looking For:

• Excellent communication skills—both verbal and written.
• A problem-solver with a positive, can-do attitude.
• Ability to stay calm and focused during busy situations.
• Previous experience in a call center or customer service role is a plus but not required!
• Basic computer skills and a willingness to learn.
• Background and drug test are required. (THC no included)

Why You’ll Love It Here:

• Medical, Dental, Vision, Life Insurance and more!
• Partner perks that offer discounts with over 4,000 merchants.
• A fun and supportive team environment.
• Opportunities for growth and advancement.
• Luncheons and parties
• Theme days, and monthly activities and contests
• A job where your hard work truly makes a difference!

If you’re ready to bring your A-game to a role that offers both challenge and reward, apply now! We can’t wait to meet you!