Customer Care Specialist: Contract-to-Perm (Houston)

Accurate Personnel LLC; Houston (TX); On-site; USD 31,000 - 42,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Job summary

Accurate Personnel is hiring immediately for a Customer Care Representative to join our team in Houston, Texas. This contract position offers a clear path to permanent, full-time employment based on performance.

You will be the frontline contact, delivering information, resolving inquiries, and maintaining professional daily communications with clients. Responsibilities include handling phone-based inquiries, guiding clients through account details, and drafting clear emails to coordinate with

Qualifications

• 2+ years in a high-volume call center or contact center environment.
• Professional customer care or call center role within last 2–3 years.
• Strong verbal articulation and professional written communication.

Responsibilities

• Serve as frontline contact handling phone-based inquiries and outreach to resolve client matters.
• Walk clients through account details, explaining services and updates with clarity.
• Utilize de-escalation techniques to handle sensitive customer scenarios calmly and professionally.
• Draft clear, professional emails to coordinate with internal departments and external clients.
• Maintain up-to-date understanding of workflows and services to provide accurate support.
• Drive daily metrics independently while contributing to the team.

Skills

Customer service

Call center experience

Verbal communication

Written communication

De-escalation

Email drafting

Education

High school diploma or GED

Job description

Accurate Personnel is hiring immediately for a Customer Care Representative to join our team in Houston, Texas. This contract position offers a clear path to permanent, full-time employment based on performance.

You will be the frontline contact, delivering information, resolving inquiries, and maintaining professional daily communications with clients. Responsibilities include handling phone-based inquiries, guiding clients through account details, and drafting clear emails to coordinate with