Customer Service Representative

Sharp Clinical Services; Houston (TX); Remote; USD 4,900 - 8,100; Full time

Job summary

Sharp Clinical Services is seeking a Customer Service Representative for remote work. The role involves handling customer queries and complaints, processing orders, and providing world-class support across multiple channels.

Candidates should have strong computer skills and the ability to stay calm under pressure. The position requires at least 12 months of customer service experience and a high school diploma.

Qualifications

• At least 12 months of customer service experience.
• High school diploma or equivalent.
• Ability to stay calm when customers are stressed or upset.

Responsibilities

• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Respond promptly to customer inquiries across channels.
• Acknowledge and resolve customer complaints to ensure satisfaction.
• Process orders, forms, applications, and requests accurately.
• Keep records of customer interactions and transactions.
• Coordinate with colleagues to resolve issues and improve service.
• Provide feedback on the efficiency of the customer service process.
• Assist in guiding junior representatives and maintaining service quality.

Skills

Customer service

Calm under pressure

Computer literacy

Education

High school diploma

Job description

;Are you looking for an opportunity to work in a rapidly growing startup that does meaningful work? If so, we may be the business for you! We are Sharp Clinical Services!

We are looking for people who are hungry to learn new things, to manage customer queries and complaints. You will also be asked to process orders, and modifications, and escalating complaints across several communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers. But most importantly, want to provide world-class customer service.

Responsibilities and Duties

The best candidates will have at least 12 months of Customer service experience. You should also have ;

Maintaining a positive, empathetic, and professional attitude toward customers at all times.

Responding promptly to customer inquiries.

Communicating with customers through various channels.

Acknowledging and resolving customer complaints.

Knowing our products inside and out so that you can answer questions.

Processing orders, forms, applications, and requests.

Keeping records of customer interactions, transactions, comments, and complaints.

Communicating and coordinating with colleagues as necessary.

Providing feedback on the efficiency of the customer service process.

Managing a team of junior customer service representatives.

Ensure customer satisfaction and provide professional customer support.

Customer Service Representative Requirements:

High school diploma, general education degree, or equivalent.

Ability to stay calm when customers are stressed or upset.

Comfortable using computers.

Experience working with customer support.

Sharp Clinical Services is open 24 hours a day, 7 days a week so flexible is a must! We generally schedule agents between 6 am- 9 pm Monday- Sunday.

Informações da vaga

• Salário: De R$ 17.00 até R$ 30.00
• Modalidade: REMOTE