Remote Customer Service Pro - Flexible Hours

Sharp Clinical Services; Houston (TX); Remote; USD 4,900 - 8,100; Full time

Job summary

Sharp Clinical Services is seeking a Customer Service Representative for remote work. The role involves handling customer queries and complaints, processing orders, and providing world-class support across multiple channels.

Candidates should have strong computer skills and the ability to stay calm under pressure. The position requires at least 12 months of customer service experience and a high school diploma.

Qualifications

• At least 12 months of customer service experience.
• High school diploma or equivalent.
• Ability to stay calm when customers are stressed or upset.

Responsibilities

• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Respond promptly to customer inquiries across channels.
• Acknowledge and resolve customer complaints to ensure satisfaction.
• Process orders, forms, applications, and requests accurately.
• Keep records of customer interactions and transactions.
• Coordinate with colleagues to resolve issues and improve service.
• Provide feedback on the efficiency of the customer service process.
• Assist in guiding junior representatives and maintaining service quality.

Skills

Customer service

Calm under pressure

Computer literacy

Education

High school diploma

Job description

Sharp Clinical Services is seeking a Customer Service Representative for remote work. The role involves handling customer queries and complaints, processing orders, and providing world-class support across multiple channels.

Candidates should have strong computer skills and the ability to stay calm under pressure. The position requires at least 12 months of customer service experience and a high school diploma.