Customer Service Representative

Kamer Agency - Farm Bureau; Holland (MI); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Simple IRA

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Paid time off

Training & development

Job summary

Kamer Agency - Farm Bureau is seeking an Insurance Customer Service Representative to act as the front line for clients, delivering timely information and ensuring a positive experience. You will handle inquiries, guide clients through policy details, and support renewals with accuracy and empathy.

This role emphasizes strong communication, teamwork, and a proactive approach to solving problems within a fast-paced insurance environment.

Qualifications

• Interest in marketing products and services based on customer needs.
• Excellent written and verbal communication.
• Detail oriented with ability to multitask.
• Proactive in problem solving and able to learn computer functions.
• Able to work effectively in a team environment.
• Property/Casualty license required.

Responsibilities

• Establish customer relationships and follow up with customers as needed.
• Respond to customer inquiries via phone and email.
• Provide information about insurance policies, coverage, and claims processes.
• Assist clients with policy changes, updates, and renewals.
• Investigate and resolve customer issues with empathy and professionalism.
• Educate customers about insurance options using a needs-based approach.

Skills

Communication skills

Multitasking

Team player

Problem solving

Learning ability

Attention to detail

Education

Property/Casualty license

Job description

Benefits:

• Simple IRA
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

Position Overview:

As an Insurance Customer Service Representative, you will be a key point of contact for our clients, providing timely and accurate information while ensuring a positive customer experience. This role involves addressing inquiries, resolving issues, and offering support on a variety of insurance-related matters.

Responsibilities:

• Establish customer relationships and follow up with customers, as needed.
• Responding promptly to customer inquiries via phone and email.
• Providing information about insurance policies, coverage details, and claims processes.
• Assisting clients with policy changes, updates, and renewals.
• Investigating and resolving customer issues or concerns with empathy and professionalism.
• Use a customer-focused, needs-based review process to educate customers about insurance options.

Requirements:

• Interest in marketing products and services based on customer needs
• Excellent communication skills - written, verbal, and listening
• Detail oriented and able to multi-task
• Proactive in problem-solvingAble to learn computer functions
• Ability to work in a team environment
• Property/Casualty insurance license