Customer Service Representative

SmartphonesPLUS; Hiawatha (IA); On-site; USD 17,000 - 28,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Vision insurance

Employee discount

Life insurance

Paid time off

Retirement plan

Job summary

SmartphonesPLUS in Hiawatha, IA is seeking a detail-oriented associate to test and diagnose smartphones, manage inventory, and prep devices for testing and resale.

Responsibilities include customer engagement and cross-department collaboration to support inventory and processing in a fast-paced, on-site environment.

Qualifications

• High school diploma or GED required.
• Valid driver's license and reliable transportation.
• Able to lift up to 50 lbs and stand for long periods in a fast-paced environment.

Responsibilities

• Test and diagnose smartphones and electronics using diagnostic software.
• Inspect and inventory devices with precise documentation and photos.
• Process and prepare incoming shipments for testing and resale.
• Engage with customers to provide accurate device evaluations.
• Collaborate across departments to support inventory, logistics and processing.

Skills

Tech-savvy

Excel/Google Sheets

Email communication

Attention to detail

Problem-solving

Independent work

Education

High School Diploma or GED

Tools

Microsoft Excel

Google Apps

Job description

Pay: Up to $20.00 per hour
Location: Must work onsite in Hiawatha, Iowa

Daily Tasks Include

• Test & Diagnose – Use cutting-edge diagnostic software to evaluate smartphones and other electronics, ensuring accuracy in functionality assessments.
• Inspect & Inventory – Manage and document inventory with precision, taking high-quality photos to showcase product condition.
• Process & Prepare – Open and sort incoming shipments daily, prepping devices for testing and resale.
• Customer Engagement – Communicate with customers to provide excellent service and accurate device evaluations.
• Collaborate & Adapt – Work across departments to support inventory, logistics, and processing needs in a dynamic, team-oriented environment.

Skills & Requirements

• Tech-savvy with a strong attention to detail and problem-solving skills.
• Comfortable using multiple software applications, Excel/Google Sheets, and email communication.
• Reliable and self-motivated, able to work independently with minimal supervision.
• Proficient in the use of email, Google Apps, Microsoft Excel
• Knowledge of using and operating a computer
• Self-motivated and strong work ethic
• Attention to detail
• Ability to work alone with little direction
• Problem-solving ability
• Responsible.

Qualifications

• High school diploma or GED
• A valid driver’s license and reliable transportation
• Able to lift up to 50 lbs, work on your feet throughout the shift, and work efficiently in a fast-paced environment

Benefits

• 401(k)
• Dental insurance
• Vision insurance
• Employee discount
• Life insurance
• Paid time off
• Retirement plan

Schedule

• 8 hour shift
• Day shift
• Monday to Friday

Work Location

In person

1331 Stamy Road
Hiawatha, IA 52233