Customer Service Representative

Stefanini, Inc; Iowa (LA); On-site; USD 24,796 - 27,552; Full time

Job summary

Stefanini, Inc. seeks a Senior Customer Sales and Service Representative, Industrial to join our Davenport Works Operations facility in Davenport, IA.

The role manages day-to-day account activities and serves as a liaison between the business and its customers, delivering value-added services to achieve the highest customer satisfaction. The ideal candidate will have an associate's degree and 3+ years in sales/customer service, with strong MS Office and Oracle skills, and the ability to work

Qualifications

• Associate's degree required; 3+ years of experience in sales/customer service, supply chain, accounting, or information systems.
• Bachelor's degree is preferred and manufacturing experience is a plus.
• Proficiency with Oracle and MS Office (Excel/Word/Outlook) is desirable.

Responsibilities

• Manage day-to-day account activities and act as liaison between the business and its customers.
• Deliver value-added services to achieve the highest level of customer satisfaction.
• Operate with little supervision across multiple customers and plant locations.

Skills

Customer Service

Negotiation

Service Orientation

Written Communication

Inductive Reasoning

Information Ordering

Dependability

Integrity

Stress Tolerance

Active Listening

Critical Thinking

Monitoring

Time Management

Problem Sensitivity

Education

Associate's degree

Bachelor's degree preferred

Tools

Oracle

MS Office

Job description

Job Title

Customer Service Representative

Location

Riverdale, IA 52722

Hours

40.00 hours per week; 8.00 hours per day; 5.00 days per week.

Job Summary

Client is currently seeking a Senior Customer Sales and Service Representative, Industrial to join our Rolled Products (RP) Headquarters (HQ) business unit at our Davenport Works Operations facility.

Primary Responsibilities

• The key role of the Industrial Sr. CSSR is to manage day-to-day account activities and to act as the liaison between the business and its customers.
• They are accountable for delivering value-added services resulting in the highest level of customer satisfaction, thereby creating sustainable competitive advantage in the marketplace.
• This position requires little or no supervision and requires independent action and initiative within assigned areas of responsibility while managing multiple customers, customer locations, and plant locations.

Major Activities / Key Challenges

• Manage the day-to-day account activities for the customer. Including, but not limited to: Booking customer orders, non-standard order entry, status checks and expediting of orders, as well as resolution of related problems involving the plant.
• Work closely with Supply Chain Management at the plant to ensure material is available to the end customer.
• Translate customer requirements and specifications prior to order entry.
• Prepare written quotations to quote pricing.
• Involved, and in cooperation with Outside Sales, in developing new business opportunities with existing customers.
• Work closely with support staff providing guidance regarding the customer order cycle process.

Qualifications

Basic Qualifications

• Associate's degree from an accredited institution.
• Minimum 3 years of experience in sales/customer service, supply chain, accounting, or information systems.

Preferred Qualifications

• Bachelor's degree from an accredited institution.
• Experience in sales/customer service, accounting, information systems, or supply chain experience in a manufacturing environment.
• Proficient computer skills including Oracle and MS Office programs Excel, Word, and Outlook.
• Experience using multiple complex computer systems simultaneously.
• Experience analyzing data from multiple sources and reaching conclusions and outcome with this information.

Skills

• Customer and Personal Service – Knowledge of principles and processes for providing customer and personal services.
• Negotiation – Bringing others together and trying to reconcile differences.
• Service Orientation – Actively looking for ways to help people.
• Written and Verbal Expression – The ability to communicate information and ideas verbally and in writing so others will understand.
• Inductive Reasoning – The ability to combine pieces of information to form general rules or conclusions.
• Information Ordering – The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules.
• Dependability – Job requires being reliable, responsible, and dependable, and fulfilling obligations.
• Integrity – Job requires being honest and ethical.
• Stress Tolerance – Job requires dealing calmly and effectively with high stress situations in a fast-paced environment.
• Active Listening – Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Critical Thinking – Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Monitoring – Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
• Time Management – Managing one's own time and the time of others effectively.
• Problem Sensitivity – The ability to tell when something is wrong or is likely to go wrong.

Pay Range

$18.00 - $20.00 per hour