Servicing Administration Assistant

Village Capital & Investment; Las Vegas (NV); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

401(k) matching

Dental insurance

Health insurance

Health savings account

Life insurance

Paid time off

Vision insurance

Job summary

Village Capital & Investment LLC, based in Henderson, NV, is seeking a Servicing Administration Assistant to support the loan servicing team. The role focuses on managing emails, entering data in MSP Explorer, and handling mortgage documents with accuracy and professionalism.

The position requires strong communication, attention to detail, and the ability to work independently while collaborating with teammates to ensure timely responses and compliant servicing activity.

Qualifications

• Problems solving with accuracy and timeliness in a fast-paced environment.
• Clear and proactive communication with teammates and supervisors.
• Ability to work independently and contribute to team goals, with minimal supervision.
• Proficiency in Windows OS and mortgage software tooling (Encompass preferred).

Responsibilities

• Manage emails in Gmail, prioritize, respond, and escalate time-sensitive issues.
• Retrieve, review, and enter loan-level data in MSP Explorer; verify statuses.
• Locate and verify mortgage documents; ensure accuracy and timeliness.
• Enter data into company systems and audit for quality and compliance.
• Provide proactive status updates and maintain professional communication with internal teams.

Skills

Problem solving

Attention to detail

Communication

Teamwork

Independent work

Windows proficiency

Encompass familiarity

Tools

Encompass

MSP Explorer

Job description

Job Title: Servicing Administration Assistant

Location: Henderson, NV

Job Type: Full Time

Company: Village Capital & Investment LLC

Introduction

Village Capital is a well‑established mortgage company committed to delivering a quick, efficient, and quality mortgage loan process to our customers and business partners. We are a nationwide mortgage lender specializing in FHA, VA, USDA Loans. Our Headquarters are located in Henderson NV. We are a lender/servicer, who works with loan originators, brokers, and correspondents to offer our customers great rates and good terms.

Key Responsibilities

Email Management (Gmail)

• Monitor, prioritize, and respond to a high volume of incoming emails daily with accuracy and urgency.
• Flag and elevate time‑sensitive issues to appropriate departments or team members.
• Maintain a zero‑backlog policy by organizing emails with labels and follow‑up reminders.

MSP Explorer - Black Knight Navigation

• Accurately retrieve, review, and enter loan‑level data within MSP Explorer.
• Validate account statuses, payment histories, and loan documentation.
• Update and maintain loan records to reflect current servicing activity and communication.

Document Research & Processing

• Locate, review, and verify mortgage‑related documents (e.g., payment histories, collection letters, escrow analyses, etc.) in response to borrower requests received through the Customer Service department. Serve as a liaison between internal teams and borrowers by ensuring all requested documentation is accurate, compliant, and delivered in a timely and professional manner. Maintain clear communication with customer service representatives to confirm request details and ensure borrower expectations are met or exceeded.
• Identify missing documents and proactively request or retrieve them.
• Maintain document naming and filing conventions per company standards.

Data Entry & Quality Assurance

• Accurately enter data into company systems.
• Double‑check information before submission to avoid errors or compliance issues.
• Regularly audit your own work for quality and consistency.

Communication & Accountability

• Proactively update managers and teammates on task status, blockers, or unusual findings.
• Respond to internal requests with professionalism and timeliness.
• Take ownership of outcomes without excuses or deflection.

Basic Qualifications

• Proven experience with problem‑solving skills and attention to detail.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Proficiency in Windows and Encompass (Encompass preferred).

Specific Qualifications

• Effective communication: Maintains clear, concise, and proactive communication with team members and supervisors. Seeks clarification when necessary and provides timely updates to ensure alignment and transparency across tasks and responsibilities.
• Personal accountability: Takes full ownership of assigned duties, follows through on commitments, and holds oneself to high performance standards. Proactively addresses challenges and seeks solutions without shifting responsibility.
• Professional integrity: Exercises sound judgment and ethical conduct in all work activities. Demonstrates honesty, consistency, and reliability—even when working independently or under minimal supervision.
• Mutual respect: Interacts with colleagues, clients, and stakeholders in a courteous, professional, and considerate manner. Values diverse perspectives and upholds confidentiality and trust in all communications and data handling.

Benefits

• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

In Summary

If you are looking for an opportunity to contribute to a growing organization that values your skills and expertise, we want to hear from you. At Village Capital & Investment LLC, we believe in fostering a supportive and inclusive work environment that encourages professional growth. Apply today to take the next step in your career with us!