Customer Service Representative

TEKsystems; Harrisburg (Dauphin County); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a leading provider in transition technology as a Customer Service Representative. In this entry-level role, you will manage customer inquiries, process applications, and maintain account information. With a starting pay of $18 per hour and benefits including medical coverage and a 401(k) plan, this full-time opportunity is ideal for those seeking a stable career in customer service.

Benefits

Medical, dental & vision

401(k) Retirement Plan

Employee Assistance Program

Paid Time Off (PTO)

Qualifications

• Customer service experience preferred, but not necessary.
• Proficient in data entry and computer literacy.
• Strong attendance record and reliable transportation.

Responsibilities

• Answer incoming phone calls and provide account information.
• Process payments via phone and document customer concerns.
• Perform account maintenance and prepare daily activity reports.

Skills

Customer service

Microsoft Office

Data entry

Call center

Customer support

Customer service skills

Customer service oriented

Education

High School Diploma or GED

Job description

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EZ Pass – Customer Service Representative Job Description

Payrate: 18/Hr

Shifts: Monday-Friday, all day shifts – hours will be communicated by OPM

Opportunity to apply to work from home at 90 days on assignment

About EZ Pass

• New hires can join a local leader in transit technology! Since 1939, EZ pass’s award-winning organization has grown to become a leading service provider for government agencies and transportation department across the U.S.
• This position is responsible for answering incoming phone calls from existing customers regarding account information and offering information to potential customers.
• Taking new applications and processing payments via phone, documenting customer concerns and problems, updating and changing account holder information, basic data entry and follow up mail & email correspondence.
• Performs account maintenance, including account changes, adjustments, and statement requests
• Accurately explains the terms/conditions and policies/procedures relating to the account
• Prepares reports including CSR Daily Activity report and cash out report
• Demonstrate the ability to proactively address customer requests and explain terms and conditions
• Position offers Monday-Friday day shift hours
  
  
  

Skills

Customer service, Microsoft office, data entry, Call center, Customer support, Customer service skills, Customer service oriented

Must Haves

Additional Skills & Qualifications

• Proficient Data Entry and Computer Literacy
• Positive demeanor
• Customer Service experience - Call Center preferred, but not necessary
• Strong attendance record
• Reliable transportation or ability to travel on the bus route
• HS Diploma or GED - need proof for onboarding
  
  
  

Experience Level

Entry Level

Pay And Benefits

The pay range for this position is $18.00 - $18.00/hr.

Eligibility requirements apply to some benefits and may depend on your job

classification and length of employment. Benefits are subject to change and may be

subject to specific elections, plan, or program terms. If eligible, the benefits

Available For This Temporary Role May Include The Following

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
  
  
  

Workplace Type

This is a fully onsite position in Harrisburg,PA.

Application Deadline

This position is anticipated to close on Jun 27, 2025.

About TEKsystems And TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  IT Services and IT Consulting

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